Remote Support: How Secure Are You?

Chuck Deaton, Humana:
And business continuity, in terms of today's market space and just the natural disasters and various components that are out there - avian flu, Katrina - I mean, we were hit with two hurricanes last year that really allowed us to distribute or scatter our workforce and use DSL accounts and cable modems. And we were still able to maintain a premium level of support to those people.

And then remote access. If we own the data - again, back to the Infosec Golden Rule - he who owns the data makes all the rules - we would like to transition away from much of this B2B and sort of always-on type access into our systems and put change management controls around that that are mandated by Sarbanes-Oxley and HIPAA and other regulations, and provide always-off - on - only by request. If we can make that so simple and so easy and so fast that we can turn it on when it's needed, then it doesn't need to be always on. It can be always off, and then that way everybody has to knock on the door and ask for permission to get access to our information. That's how we maintain compliance.

That's really our story in a nutshell when it comes to remote control over the past few -past couple of years, really, and past few months. Now, I guess I'll turn it over to Nathan.