Resolution Times Decrease 75 Percent with
Appliance-Based Remote Support

Welcome to the SSPA webcast: "Resolution Times Decrease 75 Percent with Appliance-based Remote Support". Presenting on behalf of the SSPA is John Ragsdale, SSPA Vice President of Research. Also presenting will be Malcolm Hooper, Operations Manager, Practice Partner, and Nathan McNeill, Co-founder and VP of Product Management-Bomgar™. And now, to begin the webcast, John Ragsdale.

John Ragsdale, VP of Research, SSPA:
Hello everyone and welcome to this SSPA webcast sponsored by Bomgar™. Our topic today is optimization and how appliance-based remote support offers some dramatic improvements in resolution times for tech support issues. My name is John Ragsdale and I'm the Vice President of Research for the SSPA. I'm joined on today's webcast by Malcolm Hooper, Operations Manager, Practice Partner, and Nathan McNeill, Bomgar™ co-founder and VP of Product Management. Thank you both for joining me today.

Before we get started, a couple of housekeeping items for you. If you would like a copy of the slides used in today's webcast, please check back on our website later this week. We'll have this entire webcast available on-demand in case you want others in your organization to listen in, and we will also make the slides available for download. We encourage all of you to participate and you'll find a new question button on the ON24 screen. As questions occur to you, go ahead and submit them and we'll keep all of the questions in a queue for the question and answer period later in the webcast.

You'll also notice that you have an enlarge button which blows up the ON24 panel and allows you to see more of the screen detail, which is really helpful for some of the screenshot slides. So, keep that in mind. And, with that, let's go ahead and get started.