Supporting the Widespread Campus:

Remote Support at the Ohio State University

Duane Rigsby - Assistant Manager & Coordinator, Ohio State University South Centers:
And then, of course, a secure connection I think everybody knows, or every tech person knows that you want a secure connection when you're looking at that product for doing remote support. And then also the end user, that makes them a - makes them feel a whole lot safer when you can tell them that's it's a secure connection and such.

The - how we compared some of this was that the reboot - and it had an auto-reconnect. That is just a super way to do support on a machine was, if you had to reboot that machine, it comes back and it sends the request back to the tech. And it asks you if you want to reconnect, and the tech has to say "yes" or "no." And the all of a sudden you're connected back.

We'd - I - excuse me, I don't do a whole a lot of support for Mac users, yet, but we do have one or two that's in the building that I don't have to do a remote desktop to. I just walk down the hall, but it does, in the new release, support Mac.

And I think that's just a great benefit because I know there's a few other users out there in our state that has Mac computers. And I think that'll be the next step that we'll go with them. Otherwise we would've had to drive to those on a regular basis, but they don't - we don't have too much trouble with those right at the moment. But, I think the support would be - is a great plus.

Being able to work over dial-up was another big issue that we had to compare with. If you look at Remote PC or other products, it just wasn't comparable for dial-up and this client, it really worked over it.