Supporting the Widespread Campus:

Remote Support at the Ohio State University

Duane Rigsby - Assistant Manager & Coordinator, Ohio State University South Centers:
Okay. Thank you, Nathan. I'd like to first start off - Justin told you about I've been here for 15 years with the South Centers for The Ohio State University. We opened in 1991 - started out really small campus there. Now I support roughly 55 university people, and then this previous year we added a Incubator Center for small businesses or startup businesses which can house up to 26 businesses.

And, we originally started thinking that we would only be about a third full, and but since then we have been totally surprised and that the building is completely full. So, we've had a great amount of interest in that.

But, in a long run that also sparked more support that I have to cover. So, we roughly - now I cover 26 businesses, which some of them have - are single clients and some are five and six and seven, eight people even.

But, that wasn't originally the reason why we purchased Bomgar™ and its support. We started out with multiple counties that the university covers for extension. As you can see, there's - our main campus that we have in Columbus, we've got several hundred different campuses, buildings, colleges.

And our tech support is really unorganized for say as a group. Usually for each college has their own tech support and in some even some departments have their own tech support. We don't really rely on each other's expertise in some instances.

But, for the most part, we've tried to get together and say, "Hey, you know how to do this. Help me out here and there." So, we've really covered ourself in the background behind to support us.