Supporting the Widespread Campus:

Remote Support at the Ohio State University

Nathan McNeill - VP of Product Management, Bomgar:
You have access to the HTML. The only component that is not customized is a little logo at the bottom saying, "Powered by Bomgar™." Other than that, it can look exactly like your home page.

In addition to that, this little application is the customer client. You can customize the logo that appears within this client, as well as some of the initial messages that come up in dialogue boxes in order to grant the rep control. So, you have controlled both of which dialogue boxes come up, and also the text within those boxes, as well as some of the greeting text within this little application when it first pops up.

Let's see, I mentioned a little bit earlier that you can customize the feedback form at the end, both with the number of questions and then the type of questions, and then which questions you want to ask.

Some of the other customizations, I think I mentioned the API earlier where you can build - you can pull the data from the appliance, and then build customized reports. So you just have access at that point to the data.

We also include integration with LDAP, Lightweight Directory Access Protocol, so you can create groups right from Active Directory, or pull users from Active Directory. So you don't have to create the users all locally within the appliance.