Supporting the Widespread Campus:

Remote Support at the Ohio State University

Justin Brock, Moderator:
Q: Nathan, would mind talking about the ways you can customize the product. And Duane, if you've - if you've actually done that, maybe you could speak to that as well.

Nathan McNeill - VP of Product Management, Bomgar:
Duane, did you wanna walk through any customizations you've done first, or - ?

Duane Rigsby - Assistant Manager & Coordinator, Ohio State University South Centers:
A: Sure. That'll be fine, yeah. We have customized it a little bit that the default page that the end users would see is directed straight off the appliance, and what we've done is we've just written a little script that would actually take the users or the - not the users, excuse me, the techs that are online or signed in, and put them on our default help page so merely we just tell 'em to go to our Web page at the bottom of it.

You will see, if our name is there, we're signed in and all they have to do is click there. So, yes, it - we've taken that and actually made it - we just integrate it right into our current help page. And that makes it really nice for 'em so we can always, you know, pound into their head, only one page that they have to go to. And that's the big modification that we've done.

Nathan McNeill - VP of Product Management, Bomgar:
A: I'm gonna walk through some of the new customization features as of September 29th with our latest release, and then go back - excuse me, we go back one second. Okay, this page is the page where the user would request support, and this page can be completely customized. Not only can you choose which of the three initiation options you'll want to use, you can also make the look and feel of the page exactly the same as your own Web site.