Supporting the Widespread Campus:

Remote Support at the Ohio State University

Nathan McNeill - VP of Product Management, Bomgar:
As long as they feel in control of what happens during the session, they're not afraid to let you in. One thing as well is that if you're looking at the security of the application, usually you're dealing with a trusted party, so the customer is - or client, or user - is giving control to a rep.

The alternative would be for the rep to come on site, and for them to take their system. So either way - it's either you're giving control through the Net where you don't have to wait four hours for them to show up. Or you're giving control to rep when he comes on site. So, again usually that trust relationship is there, and it's not really much of an issue to the customer.

Justin Brock, Moderator:
So the - yeah, I think you're right. It is helpful to think there's a level of product security, but there's also the perceived security. If - there was a question specifically about security, and I think you answered most of it there.

But just for those that are in the audience, if you want to go to Bomgar.com and then type in Symantec.htm after the .com, there's - you'll be able to download Symantec's assessment of our appliance. And that'll give you a little bit more detailed information.

On to the next question, there are a few questions that I'm kinda gonna summarize about the customizability, if that's a word, of the application. Customizing may be the public page from which people request support, customizing other aspects of the product. I know there's the chat survey - I mean, the survey at the end.