Supporting the Widespread Campus:

Remote Support at the Ohio State University

Nathan McNeill:
Thanks, Justin. I wanted to first give a little bit of information about Bomgar™ to stage things for people who may not know about us.

We were founded in 2003. We offer remote control support solutions. It'll allow a technician to gain remote control of their computer remotely in about ten seconds, even if the computer is behind a firewall, and even if the computer does not have any preinstalled software.

We have over 2,000 customers in all 50 states in about 30 countries internationally. And this represents about the third largest customer base within the remote support market. We are also exclusively focused on the support professional. This is all we do and we're committed to that.

I wanted to give you a little bit of ... a few examples of some of our education customers. We have customers ranging from large universities to small colleges, all the way down to K-12 institutions. So it really does run the gamut.

With that is just a brief word of introduction. I wanted to introduce Duane Rigsby. Again, Systems Manager at The Ohio State University South Centers. He's gonna walk through some of the challenges he faces in supporting his campus. And then also how he's using Bomgar™ to offer support to that campus, to The Ohio State University. So with that, Duane if you want to do your presentation.