Supporting the Widespread Campus:

Remote Support at the Ohio State University

Q: "Can you integrate the solution with other help desk software?" Maybe, Nathan, you can speak to that.

Nathan McNeill - VP of Product Management, Bomgar
A: Yeah. We have included with the latest release an API that allows you to - it allows you to read access to the database. And there's also some front end integration components as well, so it would allow you to take session data and then associate that with a particular ticket like in a help desk system or a knowledge base application.

So, it would allow you to integrate the support sessions from Bomgar™ into your existing ticket tracking system like Remedy, or CA - or excuse me, HP OpenView Service Desk, or something - some other application like that.

We can get you more information on that. Maybe, Justin, if you could take a note of who asked and we may be able to forward on some more information about that.