Supporting the Widespread Campus:

Remote Support at the Ohio State University

Nathan McNeill - VP of Product Management, Bomgar™:
It increases first call resolutions. It decreases call handling times. Again, travel is reduced. You no longer have those long tech support phone calls. And then with our appliance model, you can own and host the solution yourself without a lot of hassle, without maintaining a lot of different software components.

One peripheral benefit also is that, as I mentioned earlier, you can ensure that an issue is resolved - should reduce repeat incidents. You don't have the user calling back in and saying, "No, actually is was not fixed." The support rep can confirm the issue was resolved before getting off the call.

So, there's also a quote from Mike Gerst with Texas A&M University. We actually did a Webinar with him a couple of weeks ago that you can view on our site if you'd like. "The bottom line is that with Bomgar™, it allows you to do more with less." A lot of times, especially colleges and universities, you may be working with a very limited support staff. And with Bomgar™ it allows you support even a widely distributed user base without having a large or widely distributed support staff.

Now this I wanted to see if anyone had any questions, either for me or for Duane.

Justin Brock, Moderator:
Thank you both Duane and Nathan. I'm going to be - begin taking some audience questions. If you do have any, now would be the time to ask them.