Supporting the Widespread Campus:

Remote Support at the Ohio State University

Duane Rigsby - Assistant Manager & Coordinator, Ohio State University South Centers:
In some aspects, we end up - we're getting busier, but now we get to stay in the office a little bit more, actually educate ourself, and then also be able to fix problems at the same time. At which time it - that makes it much better, gets it back to our directors, or our bosses that we're doing a good job. And, you know, everybody's liked and everything's nice and happy at that.

And I think with that I'll give it back to Nathan real quick, and we'll go from there.

Nathan McNeill - VP of Product Management, Bomgar™:
Thank you, Duane. And, you know, it's interesting something you said a moment ago, cuz we've gotten the same feedback from a number of our clients that once the end users find out that you've got the capability to remote control their PC and just do it for them, instead of walking through it over the phone, they end up requesting it, and you get the same requests over and over again.

A lot of times the end users don't want to be kind of - they don't wanna be puppet mastered by the IT guy fixing their system. They'd rather have you do it. They just want someone to come in and help them out.

Duane Rigsby:
Exactly.

Nathan McNeill:
Interesting feedback.

Duane Rigsby:
Exactly. We find that a lot at - we're actually getting a lot of calls now from our clients saying that, "Hey, connect up to me and fix this problem right away. I don't wanna see you tomorrow. I want it fixed now."