Overcoming support challenges on the widespread campus with Bomgar™ remote support software

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Supporting the Widespread Campus:
Remote Support at Ohio State University

Supporting the campus offers some unique challenges. Every system has a different configuration, the network is segmented by firewalls, and users are spread across a wide geographic area. On top of all this, the support staff is often limited by budget constraints even when asked to support a broader user base.

Come hear how Ohio State University is overcoming these challenges using Bomgar™ remote support solutions. Duane Rigsby will discuss what he identified as must-haves in a remote support solution, how Bomgar™ remote support software addressed his requirements, and how he defines effective support for higher education. This webcast was recorded live on Tuesday, October 24 at 1pm CST.

• Duane Rigsby, Systems Manager, Ohio State University
• Nathan McNeill, VP of Product Management, Bomgar™

Recorded Event: October 24, 2006

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Supporting the Widespread Campus: Remote Support at Ohio State University

Supporting the Widespread Campus:
Remote Support at Ohio State University