The ITIL Imperative:
Accelerate from Strategy to Value in '08

As ITIL (Information Technology Infrastructure Library), a set of standards for common IT and customer processes, including support, hits the top of many organizations' priority lists in '08, business leaders are anxious to see tangible business value out of their ITIL investments. But practical advice on how to use ITIL to drive near-term business value is often hard to find.

Several technologies have been designed with ITIL best practices in mind and can help you do just that. By accelerating their ITIL efforts at the point of the customer interaction – the Service Desk – companies can realize benefits such as:

• Lower support costs,

• Higher first-call reslution rates, and

• An improved customer experience.

Learn how to move your ITIL process from strategy to value in '08, as John Ragsdale from SSPA discusses why ITIL has become such a hot topic for so many companies. Doug Bagley from BMC Software will review the role ITIL plays in service automation. And Joel Bomgar from Bomgar Corporation will discuss how the right remote support solution can accelerate your ability to drive near-term value from your ITIL initiatives.

This webcast was recorded live on Thursday, January 24, 2008.

• John Ragsdale, VP of Research, SSPA
• Doug Bagley, Solutions Architect, Office of the CTO, BMC Software
• Joel Bomgar, CEO & Founder, Bomgar Corporation

Recorded Event: January 24, 2008