Remote Support in 2007: Solution Requirements

Nathan McNeill, VP of Product Management, Bomgar™:
You're looking also for something that's vendor-independent so you're not tied to the vendor, whether us or anyone else, for uptime, for ongoing ... tied to them for ongoing costs, or for the liability. You're not tied to them from a liability standpoint. You're looking for a self-contained solution that you can deploy on-premise for cost and security reasons.

So, here's Bomgar's architecture. It is ... it does not require a preinstalled client so you can gain control of any PC anywhere in the world, any Mac or Windows-based PC, without having a client installed. And, it does work through any firewall, or NAT, or proxy, on standard web ports 80 and 443.

Bomgar™ is also deployed through the Bomgar Box™ which is a self-contained unit, has all the software and hardware you need for the solution. It's deployed on premise at your location. You hold the keys. And, it takes about 30 minutes for you to get it installed and up and running. We usually give our customers the pizza box challenge which is basically that, once you get the box, order a pizza. By the time the pizza gets there you should have the Bomgar Box™ up and running and be running support sessions.

Another general requirement is solution quality. And this is a little bit hard to peg but it's one of those things that you know it when you see it. There's different ways to determine solution quality. One is through internal evaluation. In other words, you trialing the product. The other is through third party assessments of the product. For internal, you're just going to have to do a trial. We can't cover that in the webinar but we do offer a trial on our site. We can get you an evaluation appliance or get you a trial site which gives you access to the back end interface.