Remote Support in 2007: Solution Requirements

Nathan McNeill, VP of Product Management, Bomgar™:
We get hundreds of customers each and every quarter who are either adopting remote support for the first time or switching from a competitor. So, it's something that is expanding rapidly and you can expect to see a lot of companies adopting remote support in 2007 and beyond. The question is when should you? When's the best time? Well, obviously, we think the best time is now. Today remote support - implementing your remote support gives you a competitive advantage because most companies are not currently using remote support. Many are adding that to their support tools, but it's not across the board yet. So, there's still room to use the tool early on and gain a competitive advantage over other companies in the market.

However, waiting too long has disadvantages. If you wait until tomorrow, until 2008, 2009, 2010 to deploy remote support it will gradually become more and more of a business necessity versus a competitive advantage. So, the handwriting is on the wall. It's beginning to be adopted broadly and those companies that do not adopt it until later will have to adopt it because their competitors are growing more and more productive and efficient through the use of this technology. It's easier to keep pace than it is to catch up. So, what we want to do is help you to keep pace, implement remote support now and not have to catch up to your competitors later.

So, with that let me go through some solution requirements that we think are essential for any type of remote support solution. I'll go through some general requirements, some cost considerations, productivity features, security considerations, and integration points. The format is basically going to be that I'm going got go through the solution requirements. I'll highlight a couple of ways that our Bomgar™ product implements these requirements or addresses these requirements. I won't go through them point by point with Bomgar™. And then, I'll refer you to an RFP or Request For Proposal template that we are offering to you at the end of this webcast. And, we think that's going to really help you to jumpstart your evaluation of this technology.