Remote Support in 2007: Solution Requirements

Nathan McNeill, VP of Product Management, Bomgar™:
For the exit survey you can add up to ten completely customized questions. You can decide what the questions are and also what kind of questions you're asking. So, whether it's a radio button, or a check box, or a drop down box, you can set that and get exactly the information you need in order to make decisions for your business.

So, with that information, we want you to kind of get going. Here's the RFP template. It's an Excel spreadsheet that offers all these things that we've talked through today along with a few others, along with detailed explanation of how Bomgar™ meets these requirements and room for you to add other vendors to your evaluation. We think this is going to be a huge timesaving template for you, get you a head start on evaluating remote support solutions for 2007 and get you further down the road toward jump-starting your support initiative.

This should push it to you. Otherwise, you can type in the URL into your browser and get to that template. It's at bomgar.com/resources ... excuse me ... /documents/samplerfp. There it is again. And, at this point I wanted to see if there was any questions.

Melissa Dent, VP of Marketing Communications, Bomgar™:
Yeah, thanks Nathan. That was some great information. And, we do have some questions from the audience. You talked a lot about how remote support can be used for diagnostic and troubleshooting. One of the questions we have from a participant is: can it be used to ... for situations such as training or even for a webinar where you're trying to push the screen, maybe the user has, to an audience or reverse the screen?