Making Your Support Organization Part of the Solution: Protecting Sensitive Data Remotely

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A recent EMA survey of the world's largest finance and healthcare companies showed that the #1 challenge facing their organizations in 2008 is compliance with regulations and mandates. Ahead of other high profile help desk support goals such as improving service quality and controlling costs, 98% of those companies are focusing on implementing better security management in their help desk. A foundational element of good security management is controlling sensitive data and mission critical processes that pass through the help desk. Historically, this issue has been downplayed, either because of technical or cultural challenges, in many IT organizations. Today, to meet the increasing pressure for compliance both internally and externally from SOX, HIPAA, PCI and FFIEC, enterprises are turning to the next generation of technology to provide innovative solutions to this real-world challenge.

Join Chris Matney, EMA Consulting Director of IT Services, for an industry overview of this critical IT issue, looking at the current landscape, trends and future states of risk, compliance and security management in the enterprise remote support organization. In addition, Bomgar CEO and founder Joel Bomgar and a current Bomgar customer will provide a real-world example of how Bomgar Corporation is leading the charge to address these issues.