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SSPA/AFSMI/Bomgar Webcast
Support Desk Economics 101: Reduce, Reuse & Recycle

Presented By
John Ragsdale, VP of Services Technology Research, SSPA & AFSMI
Nathan Eatherton, IT Service Desk Manager, University of Missouri
Brad Prizer, EVP of Marketing, Bomgar
Simon Yelsky, VP of Product Management & Client Success, RightAnswers

Event Summary
When it comes to Support Desk economics the supply of the IT budget is shrinking while the demand of end-users for high-quality support remains the same. 

So, how does a support provider manage a shrinking budget without sacrificing quality?

The University of Missouri has taken a green approach to supporting its customers, one that lowers the cost of overall support through reducing call escalation and improving first call resolution.  Learn how Missou utilizes Bomgar and RightAnswers to:

  • Reduce the number of first calls and call escalations                                                       
  • Reuse data for training and knowledge base
  • Recycle support session data

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