Champagne Support in a Bear Economy?
Why the Economy Can’t Afford Premium Service
Service providers are typically safe from Wall Street woes. But, as the markets continue to tumble, IT budgets are shrinking while the customer’s demands for high-quality service remains the same.
So, how does a service provider offer champagne support in a bear economy?
PlumChoice has taken a new approach to servicing its customers, which has enabled them to offer premium support to their clients without the premium price tag. Learn how they avoided the pitfalls of a bear market as they discuss:
- The economy’s impact on the service industry
- Why 50% of service & support dollars are wasted
- What’s really important to the customer (hint: it doesn’t cost that much)
Presenters:
• John Ragsdale, SSPA | AFSMI | TPSA
• Nathan McNeill, Bomgar
• Rich Surace, PlumChoice PC Services
Recorded Event: November 13, 2006
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