Bomgar Webcast
The New Reality of Support – Do more with what you have?
Is it possible to do more with the resources you have?
In the real world, how can you make 750 support reps look & work like 3,000?
As employees become more distributed & mobile, the need for support increases.
But the reality is that budget & headcount for support doesn’t increase with demand.
In this Webcast, Bomgar is joined by guest speakers from IDC & Plumchoice (trusted remote technical services provider by more Fortune 500 companies than any other provider) to discuss the challenges facing
both internal & external IT help desks. Learn how a new breed of tools addresses these issues while:
- Decreasing costs
- Reducing security threats
- Offering greater flexibility &
- Improving retention – of employees & clients.
Presenters: Rich Surace, Plumchoice & Nathan McNeill, Bomgar & Matt Healey, IDC
Recorded: April 23, 2009
Read the Transcript > |
