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Using Bomgar for Secure Vendor Access Management
As a solution for vendor access, Bomgar addresses the crucial security requirements of granular permissions and a complete audit trail within a consolidated solution that supports a wide array of operating systems and configurations. Bomgar acts as a centralized proxy for vendor activity throughout your enterprise, without the need to deploy hardware to every network segment.
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Secure Vendor Access
Administrator can control vendors’ access to the network using Bomgar’s EmbassyTM and Rep Invite technologies. After adding vendor accounts to the Embassy, or determining privileges for invited reps, the admin can assign security parameters, define which systems can be accessed, and manage vendor settings and permissions. Some of these parameters include:
- Whether file transfer is enabled – and if so, which directions
- Whether a vendor rep can share a session with your internal support staff
- Whether the vendor’s access enables full remote control or view only
- Whether the vendor must request application-specific control from the end-user
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Complete Audit Trail
The Bomgar administrator can monitor and report on all vendor activity through Bomgar historically or in real time. Video recordings of every remote support session enable the administrator to audit every click and keystroke of every vendor technician. Bomgar logs:
- Which vendor rep accessed which system
- When the access took place and how long it lasted
- What happened during each session (files transferred, settings changed, screen sharing, command line sessions, chats with the user, etc.)
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A Consolidated Solution
Bomgar enables your vendors to support any of your systems, whether a Mac laptop on a WiFi hotspot or an unattended Linux server. In addition to computers, Bomgar also enables remote support of BlackBerry and Windows Mobile smartphones and remote access to command line driven network devices. With Bomgar, you can give your vendors access to:
- Windows 95 - Windows 7
- Mac 10.4 and 10.5
- Multiple Linux distros, including Ubuntu, Red Hat, Fedora, and SUSE Linux
- BlackBerry and Windows Mobile Handhelds
- Network Devices (SSH and Telnet)
- Systems both inside and outside the firewall
- Both attended and unattended systems
Bomgar’s breadth of system support eliminates the need for multiple access solutions, increasing manageability along with security. And Bomgar can be used by your internal support staff as well as your vendors, enabling you to remotely support your entire organization with one secure solution. |
