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Reductions in service costs over time are often built into contracts with your clients, but as systems grow more complex and end users become increasingly mobile, maintaining the bottom line is becoming more and more difficult. To complicate matters further, security requirements are rarely uniform across clients and industries.
How can IT outsourcers:
- Support an increasingly complex and mobile environment?
- Satisfy each customer's unique security measurements?
- Deploy IT talent in a cost-effective manner?
- Consolidate multiple remote support tools into a single solution?
- Increase efficiency for bigger margins over time?
Improve Profit Margins & Secure Data
Five of the six Fortune 500 IT outsourcers and hundreds of others combat these challenges with Bomgar’s unified remote support solution. Bomgar’s appliance-based remote support model fulfills all of the security, productivity and efficiency needs required by IT outsourcers.
Bomgar enables your support organization to:
- Support Windows, Mac, Linux and mobile devices remotely
- Define and automate unique security settings per client
- Deploy specialists on site virtually, rather than physically
- Improve profit margins by increasing support staff efficiency
- Replace multiple remote desktop control tools with a single, unified remote support solution
Increase Productivity, Reduce Costs
IT services organizations that have unified remote support with Bomgar are seeing powerful results, such as:
• Improved remote support rep capacity by 30%
• Increased first call resolution by 70%
• Decreased in incident-handling time 50%
• Reduced escalation to second-tier support by 50% |
Webcast: Remote Desktop Support
Remote Support for the Systems Integrator
Before founding Bomgar Corporation, CEO Joel Bomgar worked as a systems integrator. Download the webcast mp3 to find out how his background as a support professional has driven the development of Bomgar™.
What Our Customers Are Saying
"With Bomgar, we performed over 10,000 virtual support sessions and over 400 vTrips [virtual service trips] last month alone, saving both time and money for our company and our clients, and reinforcing our reputation as the nation's banking technology leader."
"Beringer benefits by having our reps as productive as they can be, while the customer benefits by not having to be bothered with connectivity issues."
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