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The Problem: Increasing Costs, Decreasing Revenue
Reductions in service costs over time are often built into contracts with your clients, but as systems grow more complex and end users become increasingly mobile, maintaining the bottom line is becoming more and more difficult. To complicate matters further, security requirements are rarely uniform across clients and industries.
How can IT outsourcers:
- Support an increasingly complex and mobile environment?
- Satisfy each customer's unique security measurements?
- Deploy IT talent in a cost-effective manner?
- Consolidate multiple remote support tools with a single solution?
- Increase efficiency for bigger margins over time?
The Solution: Support Virtualization
Five of the six Fortune 500 IT outsourcers and hundreds of others have overcome these challenges by virtualizing their help desk support staff with Bomgar.
Bomgar enables your support organization to:
- Support Windows, Mac, Linux and mobile devices remotely
- Define and automate unique security settings per client
- Deploy specialists on site virtually, rather than physically
- Replace multiple tools with a single, unified remote support solution
- Improve profit margins by increasing support staff efficiency
The Results: Increased Efficiency
IT services organizations who have virtualized remote support with Bomgar are seeing powerful results, such as:
• Improved remote support rep capacity by 30%
• Increased first call resolution by 70%
• Decreased in incident-handling time 50%
• Reduced escalation to second-tier support by 50% |
Remote Support for the Systems Integrator
Before founding Bomgar Corporation, CEO Joel Bomgar worked as a systems integrator. Download the mp3 to find out how his background as a support professional has driven the development of Bomgar™.
"With Bomgar, we performed over 10,000 virtual support sessions and over 400 vTrips [virtual service trips] last month alone, saving both time and money for our company and our clients, and reinforcing our reputation as the nation's banking technology leader."
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