|
Supporting Smartphones with Bomgar
Bomgar offers a centralized, secure remote support solution for smartphone support. Bomgar enables support technicians to support BlackBerry and Windows Mobile devices using the same process employed for supporting computer users. Bomgar also enables customers to run custom configuration profiles on their iPhone, iPad, or iPod Touch  , automating routine support tasks from email to WiFi. In addition, Bomgar’s reporting and auditing capabilities ensure that technicians are accountable for their actions.
 |
Seeing the Screen
With Bomgar, the rep is able to gain access to the screen quickly, and troubleshoot as if physically in front of the mobile device. Bomgar offers numerous device emulators that allow the rep to navigate with mouse and keyboard through the smartphone’s interface. For iOS (iPhone, iPad, and iPod Touch), supporting the user is as simple as running a configuration profile. |
 |
Integrating Smartphone Support
Bomgar’s robust API and software development kit, along with several pre-built integrations with service desk management solutions from HP and BMC, ensure that smartphone support sessions are integrated into your existing systems and processes. Bomgar also integrates with LDAP, RADIUS, and Kerberos, enabling you to control technicians’ access by group policy using your existing user directories. |
 |
Seeing Both Screens
In addition to supporting Blackberry, Windows Mobile, and iOS, Bomgar supports all versions of Windows from 95-Win7, Mac OS X, and five distributions of Linux. With Bomgar, the technician can control both the smartphone and the computer it is connected to, no matter what the operating system. Bomgar even allows technicians to support multiple handhelds along with multiple computers simultaneously, each in a separate tab. |
A Consolidated Solution
With a broad range of remote support solutions, the same solution you use to support your smartphones can be used in other parts of your organization as well. Bomgar offers remote support solutions for:
- Customer Support
- Support for Kiosks and Point of Sale Systems
- Windows, Mac and Linux Support
- Support from the Service Desk
- Online Training and Demos
- Vendor Access Management
|
