First Call Resolution Rates

Calculate Your ROI

To estimate your potential ROI from implementing remote support, select one of the calculators below. The ROI Calculator forms are pre-populated with numbers from Bomgar customers, but we encourage you to input your own numbers.

Improve 1st Call Resolution Rates by 35 to 45%

Improving 1st call resolution rates is key to customer satisfaction and staff efficiency. Bomgar's advanced routing rules ensure that remote support requests are delivered to the appropriate team. And Bomgar automates the escalation process by enabling reps to enter and transfer remote support sessions without losing contact with the customer.

1st Call Resolution Rates

Enter the average number of handled incidents daily:

Enter the percent of calls that require escalation:	%

Estimate percentage cost increase per call escalated:	%

Average Cost per incident:	$

Calculated average cost per incident escalated:	$	80

Estimate the percentage of call escalations you can eliminate:	%
* The average Bomgar customer can reduce the number of call escalations by 50%



Daily Savings:	$	2000

Annual Savings:	$	560000