Using Bomgar For Kiosks & POS Systems

Challenges of Supporting Interactive Kiosks & POS Terminals

Because of their geographically distributed nature along with the limited nature of their interfaces, kiosks and point of sale systems present unique challenges for remote support. Many such systems are unattended in remote locations, separated from the organization's main network by a local firewall. Learn More

Supporting Kiosks and Point-of-Sale Systems with Bomgar

As a solution for remote support of interactive kiosk and POS terminals, Bomgar provides easy, scalable access to hundreds or thousands of systems. Bomgar can be configured either to require the user to initiate the support session or to enable access completely without the user's involvement. Bomgar's industry-leading security ensures that sensitive data stays secure. And with Bomgar's concurrent licensing - based on the number of technicians, not the number of systems - you can be sure of having access to the software without paying for unused licenses.

		Web-Enabled Bomgar works transparently through firewalls without configuration, so you can gain access to any system, even if it is behind a firewall you don't control. Bomgar's Jump Zone Proxy feature makes it possible for technicians to access kiosks and point of sale systems over the internet, even if the systems themselves have no native connection to the web.
		Anytime or User-Initiated Access Bomgar gives you the options both of a lightweight on-demand applet for user-initiated access and a pre-installed client for anytime access. Bomgar's anytime access technology, called Jump, enables you to group and organize any number of remote systems and gain access through the web with just a click.
		Access Locked-Down Systems Behind the Firewall Bomgar enables remote support for POS [point-of-sale] systems, locked-down desktops or other computers that lack native internet access. Because Bomgar can function as a broker or proxy, technicians can gain remote access to systems that would otherwise be unreachable.
		Industry-Leading Security Fortune 500 organizations like Humana in healthcare and Fiserv in financial services use Bomgar for remote support. Bomgar enables granular control over technician permissions through individual or group policies integrated with your own internal directory using LDAP, RADIUS, Kerberos, or other security providers. Beyond controlling access, Bomgar gives you the capability to record every session in video format so that you can audit every click and keystroke of every session, ensuring the privacy of your users and the integrity of system data.
		Concurrent Licensing Bomgar's concurrent licensing model means that you only pay for the licenses that you will use at the same time. Licensing per concurrent technician is much more cost effective than licensing per remote system. Even with thousands of systems and hundreds of reps, you only pay for logged-in technicians.