Supporting Your IT Infrastructure with Bomgar
Bomgar offers a solution for supporting your IT infrastructure remotely that combines the on-premise, unattended access model of legacy remote control tools with the web-enabled architecture of end-user remote support solutions. Bomgar’s secure appliance is installed in your DMZ and integrated into your environment, enabling you to control access through your user directory and audit every remote access session.
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Web-Enabled
Bomgar works seamlessly through firewalls by routing traffic outbound to a central appliance. This means that you can support any system anywhere in your organization. Bomgar even enables administrator-only access to non-internet-facing systems via the web with Bomgar’s patented Jumpoint technology. |
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Unattended Support
Bomgar enables remote access through the web without requiring a person’s help to give you control. Installing a Bomgar Jump client enables your administrators to gain access to any system, day or night. This client can be installed ad-hoc or with an MSI. |
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Cross-Platform with Command Shell
Bomgar supports Windows 95 through Windows 7, multiple Linux distributions and even Mac OS X. Blackberry and Windows Mobile handhelds are also supported for when issues with your infrastructure become issues with your user base. Bomgar also enables direct command line access to network devices, mainframes, and other systems with a feature called Shell Jump |
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Centralized Security
Fortune 500 organizations like Humana in healthcare and Fiserv in financial services use Bomgar to support their IT infrastructure. Bomgar enables granular control over technician permissions through individual or group policies integrated with your own internal directory using LDAP, RADIUS, Kerberos, or other security providers. Beyond controlling access, Bomgar gives you the capability to record every session in video format so that you can audit every click and keystroke of every session, ensuring the integrity of system data. Bomgar even enables you to create separate groups for vendor access (called Embassy), ensuring that both internal and external system access is centrally controlled and auditable. |
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Concurrent Licensing
Bomgar’s concurrent licensing model means that you only pay for the licenses that you will use at the same time. Even with thousands of systems and hundreds of reps, you only pay for logged-in technicians. |
A Consolidated Solution
With a broad range of remote support solutions, the same solution you use for customer support can be used in other parts of your organization as well. Bomgar offers remote support solutions for:
- Increased 1st Call Resolution by 40-50%
- Reduced Incident Handling Time by 50-75%
- Reduced On-Site Visits by as Much as 90%
- Decreased Call Escalation by 10-30%
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