The Challenge
Help desk support personnel in the healthcare industry have to provide support for doctors and medical staff who are making critical health decisions. However, employees, clients and systems are located throughout the hospital or dispersed across various geographic locations, and each support interaction must adhere to very strict security measures, especially when it comes to Personal Health Information (PHI).
How can your organization:
- Protect PHI and fulfill regulatory compliance requirements
- Support remote locations securely and cost-effectively
- Deploy specialists where they're needed quickly
- Prevent internal and external information security breaches
- Find a single solution that works with all systems
The Solution
Bomgar helps healthcare organizations overcome these challenges by virtualizing support. We connect support staff to end users and systems securely through firewalls regardless of physical location or platform. And Bomgar's logging and recording capabilities provide help desk support administrators a complete record of virtual support activity.
With Bomgar, you can:
- Distribute specialists fluidly, regardless of location
- Support staff and remote offices without traveling on-site
- Automate a detailed audit trail for easier compliance
- Achieve a stronger compliance posture with all data in house
- Replace multiple remote access tools with a single solution
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 How Secure are You?
How can you insure the security of your IT help desk processes? Download the webcast mp3 to find out how healthcare giant Humana uses Bomgar™ to simplify security and achieve compliant virtual support.
"Because we host the appliance internally, we save on monthly fees that an ASP solution demands and we have full control over data security."
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