The Challenge

Help desk support personnel in the healthcare industry have to provide support for doctors and medical staff who are making critical health decisions. However, employees, clients and systems are located throughout the hospital or dispersed across various geographic locations, and each support interaction must adhere to very strict security measures, especially when it comes to Personal Health Information (PHI).

How can your organization:

• Protect PHI and fulfill regulatory compliance requirements
• Support remote locations securely and cost-effectively
• Deploy specialists where they're needed quickly
• Prevent internal and external information security breaches
• Find a single solution that works with all systems

The Solution

Bomgar helps healthcare organizations overcome these challenges by virtualizing support. We connect support staff to end users and systems securely through firewalls regardless of physical location or platform. And Bomgar's logging and recording capabilities provide remote support administrators a complete record of remote support activity.

With Bomgar, you can:

• Distribute specialists fluidly, regardless of location
• Support staff and remote offices without traveling on-site
• Automate a detailed audit trail for easier compliance
• Achieve a stronger compliance posture with all data in house
• Replace multiple remote desktop control tools with a single solution