The Challenge: A Decentralized Environment
Support organizations in government agencies are facing a number of barriers to secure, effective remote support. The increased mobility of the workforce combined with the growing number of remote agency offices and regional locations has created a decentralized environment that requires effective remote support to operate.
Support organizations need to be able to:
- Deploy specialists where they're needed quickly
- Support remote locations securely and cost effectively
- Fulfill regulatory compliance requirements
- Prevent internal and external information security breaches
- Replace multiple ineffective tools with a single solution
The Solution: Virtual Support with Bomgar
Connect Virtually
The Bomgar Box enables an instant connection between the remote support rep and the end-user or unattended system without firewall configuration or prior software installation. Connecting instantly reduces time-to-resolution and increases remote support rep capacity.
Automate Accountability
The Bomgar Box instantly makes incident resolution more auditable, accountable, and secure for government agencies. Bomgar's built-in logging and recording provides help desk administrators with complete visibility into virtual support staff activity and can automatically create a detailed audit trail. This level of visibility combined with granular, centralized control of rep access privileges helps to guard against information security breaches. |
The Bomgar™ remote support appliance has passed a stringent product penetration test by Symantec™ with flying colors for two years running. View the results.
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