Secure Remote Support for Government Agencies

The Challenge: A Decentralized Environment

Government support organizations are facing a number of barriers to effective, secure remote support. The increasing number of mobile workers, remote agency offices, and regional locations has created a decentralized environment that requires a new approach to support. Support organizations need to be able to:

Support organizations need to be able to:

• Deploy specialists where they're needed quickly
• Support remote locations securely and cost effectively
• Meet security and data protection requirements and standards
• Prevent internal and external information security breaches
• Consolidate multiple service desks and replace ineffective tools

The Solution: Remote Support with Bomgar

Increase Productivity & Reduce Costs
Bomgar enables support staff to respond more effectively to support requests and increase the capacity of your help desk by allowing technicians to see and troubleshoot problems directly.

• Speed incident resolution
• Eliminate on site visits
• Increase first call resolution
• Reduce call escalations
• Increase end user satisfaction

Simplify Security
The Bomgar Box acts as a central hub for all support activity, making support more auditable, accountable, and secure for government agencies by keeping data in-house. Bomgar session recordings provide help desk administrators with complete visibility into support activity and a detailed audit trail. This level of visibility combined with granular, centralized control of rep and vendor access privileges helps to guard against information security breaches.

• 256-bit AES SSL encryption
• Multi-factor & single sign-on authentication
• Control vendor access privileges
• No firewall configuration or open ports required
• Server-side session recording
• Security-tested by Symantec
• FIPS 140-2 certification in process