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The help desk support environment in the financial services industry has become highly distributed, with increased branch offices and regional locations, as well as a rising number of remote and mobile workers.
Despite these challenges, your support organization has to be able to:
- Meet GLBA, SOX & other compliance requirements
- Deploy specialists where they're needed quickly
- Support regional & branch locations cost-effectively
- Prevent internal & external security breaches
Although many organizations use multiple tools to meet remote support challenges, organizations often find these tools do not support all systems, cannot work through firewalls and pose a serious security threat by routing data to a 3rd party.
Secure, Efficient Support with One Solution
Bomgar helps financial services organizations combat these challenges with a unified remote support solution. Our appliance-based remote support model fulfills all the security, productivity and efficiency needs required by financial services support organizations.
Bomgar enables financial institutions to:
- Automate a secure, detailed audit trail
- Distribute specialists fluidly, regardless of location
- Support regional and branch offices without traveling on-site
- Ensure a stronger compliance posture with all data in-house
- Replace multiple remote access tools with a single solution
Increased Efficiency, Better ROI
Bomgar equips financial services organizations with a secure, web-enabled remote support solution designed for a mobile, security-conscious business environment. Some of our customers in the financial field have:
- Increased support utilization by 300%
- Improved first call resolution rates by 100%
- Decreased on-site support visits by 70-90%
- Experienced ROI over previous solution in less than 6 months
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Less than Half of Financial Services Help Desks Meet First Call Resolution Targets
While financial services support centers are meeting or exceeding KPIs, such as first contact resolution or speed to resolution, customers say support isn’t providing what they expect. Download this whitepaper to see how your organization measures up and how you can finally do more with less without sacrificing customer service.
"The main benefit is that we can respond quickly to customer problems. It enables us to provide a much more joined-up service for our customers. It looks really professional and saves a lot of time on the road."
"Our customers feel confident that when we connect and take control of their PCs, we will be able to solve their problem the first time."
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