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The Challenge: A Remote & Mobile Workforce
The help desk support environment in the financial services industry has become highly distributed, with increased branch offices and regional locations, as well as a rising number of remote and mobile workers.
Despite these challenges, your support organization has to be able to:
- Meet GLBA, SOX & other compliance requirements
- Deploy specialists where they're needed quickly
- Support regional & branch locations cost-effectively
- Prevent internal & external security breaches
Although many organizations use multiple tools to meet remote support challenges, organizations often find these tools do not support all systems, cannot work through firewalls and pose a serious security threat by routing data to a 3rd party.
The Solution: Support Virtualization
Financial services organizations can eliminate these remote support challenges by implementing the Bomgar Box. The Bomgar Box enables institutions to:
- Automate a secure, detailed audit trail
- Distribute specialists fluidly, regardless of location
- Support regional & branch offices without traveling on-site
- Stronger compliance posture with all data in-house
- Replace multiple remote access tools with a single solution
By virtualizing their help desks, some of our customers in the financial field have:
- Increased support utilization by 300%
- Improved 1st call resolution rates by 100%
- Decreased on-site support visits by 70-90%
- Experienced ROI over previous solution in less than 6 months
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"The main benefit is that we can respond quickly to customer problems. It enables us to provide a much more joined-up service for our customers. It looks really professional and saves a lot of time on the road."
"Our customers feel confident that when we connect and take control of their PCs, we will be able to solve their problem the first time."
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