Integrate Remote Support

The Bomgar appliance is deployed in your enterprise's datacenter, making integration with internal business, process, and security applications not only possible, but straightforward and secure. Bomgar's integration tools and partners enable you to integrate remote desktop control into your existing support process without creating an additional dataset.

Integration Partners

Bomgar enables you to integrate remote support with the leading service desk management vendors, BMC and HP. Bomgar integrates with BMC Remedy Action Request System, BMC Service Desk Express, and is a Marketzone partner with BMC. Bomgar also integrates with HP Service Management solutions. Additional custom integration adaptors can be acquired through our trusted partner, iWave.

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"Integrating Bomgar into our service center gives us the ability to support all customers quickly and effectively."
Vice President of Global Support
Novell

Integration Client, API & SDK

Bomgar can integrate with your enterprise in any number of ways – from associating remote support sessions with your help desk tickets to tying session recordings to call recordings. Bomgar's Integration Client, API and SDK provide tools and instructions for creating standard integrations that can shave 75% off development time.

Identity Management Integration

Identity management in the support center is a necessity. Bomgar integrates with LDAP for directory integration so that your reps can log into Bomgar with the same username and password that they use to log into their computer.

Bomgar also supports Kerberos integration for Single Sign On and RADIUS integration for multi-factor authentication using RSA or other security providers.

Customize Everything

Customize the support request website and customer-facing elements with your brand. Bomgar gives you control over the visual aspects of your interaction with customers, improving your brand recognition and reassuring your customers that they are dealing with you, not your remote support service provider.

Enterprise Remote Support

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