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Secure Help Desk Support

How to Support an Increasingly Mobile Workforce

Customers and employees are becoming more and more mobile. Network World reports that:
• 90% of employees work away from company headquarters
• 40% work at remote locations
• Laptops comprise 1/3 of personal computers sold
• Broadband penetration is exploding

People now expect to be able to work online. On top of that, technology is becoming more and more complex, so your clients don't understand much of the technology that they own.

Translation? A nightmare for the enterprise support services organization.

• How can you offer effective help desk support with so many remote locations?
• What if tech support over the phone isn't working?
• What if you can't travel to the site?
• Mobile workers expect prompt and effective tech support. Can you keep up?
• How can you insure secure remote PC control when using remote help desk software?

You need an efficient, secure help desk support solution. Only Bomgar™ offers the security and efficiency improvements demanded by an enterprise help desk support environment for remote desktop control. Bomgar's B300 offers you remote desktop connection that works the first time, every time.

"Virtualizing the support staff can help clients address these requirements and provide a better support experience for end users."

Free Whitepaper:
"Virtualizing Support"

Enterprise Secure Remote Access Solution

Why Bomgar?
• 1st Call Resolution Increases 90% with Remote PC Control
• Resolution Times Decrease 75% for Healthcare Customer
• Support Visits Down 80% for Financial Services Company
• Humana chose Bomgar for secure remote access

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>IT Outsourcers
>Software Support
>Healthcare
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Questions? Speak with a Bomgar™ representative toll-free.

(877) 8BOMGAR

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Increase Tech Support Productivity: Resolve more support incidents in first tier with Bomgar's secure remote help desk software. The B300™ simplifies enterprise tech support for companies serving a large base of mobile workers and clients. With the Bomgar B300™ remote support solution, you can:

• Create multiple support-handling queues
• Handle multiple sessions at once with a tabbed interface
• Automatically reconnect to a session after reboot
• Record each support session in a Flash video for auditing

Easy Integration: Install the B300™ in 30 minutes for the ultimate remote desktop connection and enterprise support services. Manage users with LDAP and perform common remote support tasks on any PC anywhere. Use Bomgar™ API to report on the performance data that's vital to your business. Customize various elements of Bomgar™ to keep your brand strong.

More Secure: Bomgar™ also offers the most secure deployment available for remote help desk software. Its appliance-based architecture adheres to all industry security standards and gives you full control over your data. Bomgar™ also passed Symantec's rigorous product penetration test.

"The first month, we could feel the impact, as we could handle more calls in the same amount of time."

See How Antek Healthware Reduced Call Times by 33%

Antek's Results
• Bomgar™ used for over 3,000 incidents monthly
• Average call times down by 33%
• First call resolution up by 20%
• Call handling capacity up by 20%

Secure Remote Desktop Connection Tested by Symantec |>

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Secure Help Desk Support

The Solution: Bomgar™ Remote Support