Education: Simplifying Remote Support on the Campus

Remote support in a geographically dispersed and technologically irregular environment may have you feeling like this:

MIT "Our campus is the size of a small city – and parking is very limited. We were spending way too much time traveling back and forth across campus."

How can you provide remote support to faculty, staff and students with obstacles like these?:
• Decentralized support environment
• Irregular firewalls & access barriers
• Multiple operating systems & hardware configurations
• IT budget limitations

Multiple Locations, Multiple Platforms – No Problem

Over 250 universities, colleges, schools and school districts have overcome these obstacles by unifying remote support with Bomgar. Bomgar offers education institutions a remote support solution that connects to users on virtually any platform, no matter where they are located. Plus, it cuts costs through increased productivity and a concurrent licensing model.

Increased FCR, Decreased On-Site Visits

Bomgar equips education institutions with a secure, web-enabled remote support solution designed for a mobile user base environment. Bomgar’s education customers have experienced real results:

• Desk-side visits decreased by 80-90% – Texas State University
• Increased handling capacity by 150% – Minidoka County Schools
• Experienced ROI in less than 6 months – MIT
• 90% of incidents resolved on first call – Houghton Mifflin Harcourt

Whitepaper: HDI Industry Benchmark Report – Education

Two-Thirds of IT Help Desks in Education Fail to Meet 1st Call Resolution Goals

This complimentary report reveals how education institutions can provide more support on a smaller budget. Now, more than ever, schools at all levels are being required to do more with less while continuing to deliver high quality support for students, faculty and staff. Download this whitepaper to see how you can do more with less budget and fewer IT resources while delivering unparalleled customer support.

Download Whitepaper

Webcast Texas-Sized Support

Texas A&M

Mike Gerst and his team support end users spread across the second largest state in the US. Download the webcast mp3 to see how support virtualization can benefit your campus.

Other Education Customers

• California State University
Central Michigan University
• Indiana State University
• Idaho State University
John Hopkins University
Stephen Austin University
• UCLA
• University of Calgary
• University of Florida
• University of New Hampshire
• University of Tennessee
• University of Texas