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The Challenge: Dispersed Staff/End Users
Remote support in a geographically dispersed and technologically irregular environment may have you feeling like this:
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"Our campus is the size of a small city – and parking is very limited. We were spending way too much time traveling back and forth across campus." |
How can you provide remote support to faculty, staff and students with obstacles like these?:
• Decentralized support environment
• Irregular firewalls & access barriers
• Multiple operating systems & hardware configurations
• IT budget limitations
The Solution: Support Virtualization
Over 150 universities, colleges, schools and school districts have overcome these obstacles by virtualizing their remote support staff with Bomgar. Bomgar offers institutions an inexpensive solution that reduces support related costs.
Support virtualization revolutionizes the way faculty, students and staff are supported. Here are some of the results Bomgar's customers have experienced:
• Desk-side visits decreased by 80-90% – Texas State University
• Increased handling capacity by 150% – Minidoka County Schools
• Experienced ROI in less than 6 months – MIT
• 90% of incidents resolved on first call – Houghton Mifflin Harcourt |
Texas-Sized Support – Mike Gerst and his team support end users spread across the second largest state in the US. Download the webcast mp3 to see how support virtualization can benefit your campus.
Education Customers
| • John Hopkins University |
• UCLA |
| • CA State University |
• ID State University |
| • University of TN |
• University of Calgary |
| • IA State University |
• University of NH |
| • University of FL |
• University of TX |
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