The Challenge: Dispersed Staff/End Users

Help desk support in a geographically dispersed and technologically irregular environment may have you feeling like this:

"Our campus is the size of a small city – and parking is very limited. We were spending way too much time traveling back and forth across campus."

How can you provide help desk support to faculty, staff and students with obstacles like these?:
    • Decentralized support environment
    • Irregular firewalls & access barriers
    • Multiple operating systems & hardware configurations
    • IT budget limitations

The Solution: Support Virtualization

Over 150 universities, colleges, schools and school districts have overcome these obstacles by virtualizing their remote support staff with Bomgar. Bomgar offers institutions an inexpensive solution that reduces support related costs.

Support virtualization revolutionizes the way faculty, students and staff are supported. Here are some of the results Bomgar's customers have experienced:
    • Desk-side visits decreased by 80-90% – Texas State University
    • Increased handling capacity by 150% – Minidoka County Schools
    • Experienced ROI in less than 6 months – MIT

Texas-Sized Support – Mike Gerst and his team support end users spread across the second largest state in the US. Download the webcast mp3 to see how support virtualization can benefit your campus.

Education Customers