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Remote support in a geographically dispersed and technologically irregular environment may have you feeling like this:
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"Our campus is the size of a small city – and parking is very limited. We were spending way too much time traveling back and forth across campus." |
How can you provide remote support to faculty, staff and students with obstacles like these?:
• Decentralized support environment
• Irregular firewalls & access barriers
• Multiple operating systems & hardware configurations
• IT budget limitations
Multiple Locations, Multiple Platforms – No Problem
Over 250 universities, colleges, schools and school districts have overcome these obstacles by unifying remote support with Bomgar. Bomgar offers education institutions a remote support solution that connects to users on virtually any platform, no matter where they are located. Plus, it cuts costs through increased productivity and a concurrent licensing model.
Increased FCR, Decreased On-Site Visits
Bomgar equips education institutions with a secure, web-enabled remote support solution designed for a mobile user base environment. Bomgar’s education customers have experienced real results:
• Desk-side visits decreased by 80-90% – Texas State University
• Increased handling capacity by 150% – Minidoka County Schools
• Experienced ROI in less than 6 months – MIT
• 90% of incidents resolved on first call – Houghton Mifflin Harcourt
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Two-Thirds of IT Help Desks in Education Fail to Meet 1st Call Resolution Goals
This complimentary report reveals how education institutions can provide more support on a smaller budget. Now, more than ever, schools at all levels are being required to do more with less while continuing to deliver high quality support for students, faculty and staff. Download this whitepaper to see how you can do more with less budget and fewer IT resources while delivering unparalleled customer support.
Mike Gerst and his team support end users spread across the second largest state in the US. Download the webcast mp3 to see how support virtualization can benefit your campus.
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