Help Desk Support Documents

Documents on virtual support and Bomgar™ help desk support solutions: Case Studies & White Papers

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Virtualizing Support IDC Whitepaper • "IDC believes that enhancing the support services organization will result in higher productivity and more satisfied customers" • "A virtual support services staff can more effectively deploy personnel with deep techinical skills because technicians can be virtually deployed to where the problem is regardless of their physical locations." • "After implementing the Bomgar solution, employee utilization grew by more that 300%", Information Technology Inc.
Whitepapers	Case Studies
Virtual Support Security \| > Enterprise Incident Resolution \| > Third-party Secure Deployment Guide by Symantec \| > Supporting the New Reality of the Remote Workforce \| > Maintaining HIPAA Compliance within Remote Support \| > Maintaining SOX Compliance within Remote Support \| > Bomgar's Answer to Security Regulations \| > Simplifying the Campus Help Desk \| > Simplifying Support for IT Outsourcers \| > Securing Support for Financial Services \| > Securing Support at the Federal Level \| > Compliant Virtual Support for Healthcare \| >	ACME Truck Line: Transportation company reduces on-site visits \| > Antek HealthWare: Medical office software provider alleviates support rep frustration \| > Armstrong Watson: UK financial services firm decreases on-site visits \| > Australian Finance Group: Australian financial company eliminates on-site visits \| > GulfCoast Networking: Small IT service provider cuts travel costs \| > Houghton Mifflin Harcourt: Publisher improves first call resolution and handles support incident peaks \| > Minidoka County School District: K-12 school district increases call handling capacity \| > Massachusetts Institute of Technology: Technological university supports multiple operating systems \| > PracticeWorks: Dental practice software provider reduces support costs \| > Precision IT Group: IT service provider support traveling customers \| > The Salvation Army: Worldwide non-profit organization consolidates IT services \| > Texas State University: State university decreases call escalation \| > TLH Consulting: IT consultant saves $300 per day in travel/time savings \| > WechTECH: Call center increases first call resolution \| >
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