Videos: Bomgar & Remote Support
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5 Minute Rep Console Overview
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Download Rep Console
Go to the administrative interface and download the rep console to start initiating remote control sessions. |
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First Login
Find out how to navigate the rep console and start several different types of remote desktop control sessions. |
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Screen Sharing Basics
Take a tour of the capabilities available to a technician during a remote control session. |
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Customer Connection
Get a view of what the customer sees during a remote support session. |
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SSL Certificate – Certificate Authority
Secure every remote control session with an SSL Certificate signed by a Certificate Authority. |
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SSL Certificate – Self-Signed
Secure every remote control session with self-signed SSL Certificate. |
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File Transfer Basics
Upload and download files to and from an end user's computer during a remote desktop control session. |
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Session Management
Manage multiple remote support sessions with the representative console. |
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Chat Basics
Chat with a remote end user during a support session and view other features available with chat. |
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