This maintenance release was so big that we almost named it 10.2!  We are thrilled to announce the latest version of Bomgar which now includes full support for Windows Mobile 5 and 6 as well as a long list of enhancements and tweaks to our existing features.

As always, feel free to forward to your comments and suggestions to feedback@bomgar.com as this is where a lot of the newness of this release came from - thank you for your time and input!

New Feature:

• Windows Mobile Smartphone Support (Windows Mobile 5.0 for Smartphone and Windows Mobile 6)

Feature Enhancements:

• API
  • Updated the API Programmer’s Guide.  Click here to view the new version.
  • Added XSD for command API XML
  • Added the API version to the Status page of the /login interface
  • Added support for specifying multiple LSIDS when downloading a SupportSession report
  • Added new reporting API commands to download support session recordings, presentation recordings, and support session summary listings
  • Added new command API action to get API information
  • Added “type” attribute to the “destination” element in team activity reports to match the session reports
  • Added XML header to the team activity report
  • Deprecated all of the reporting parameters to remove references to legacy products (e.g. “support_desk” to “support”). The old versions are currently valid but will be phased out & should be avoided.
  • Renamed <team> elements to <team_activity> in team activity XML to prevent conflicts with session reports
  • Renamed <team_activity> elements to <team_activity_list>
• Mac
  • Mac representatives can now grant control to customers when using Show My Screen
  • Mac customer client now reports (via chat message) when a session is pinned
  • Mac representative client now checks the Operating System version before installing.  Bomgar supports OS X 10.4 and up.
  • The Mac Customer client’s dock icon will bounce when the Customer client window does not have focus and prompts are received.
• Rep Clients
  • Linux & Mac rep clients now support Kerberos single sign on
  • Privacy screen notifications and button changes are now sent to all Reps viewing a session.
  • Added a warning display that appears when attempting to Jump to a computer that is already being accessed by a representative
• Customer Clients
  • Customer clients now display a message if the connection to the Bomgar Box is lost
  • The application-specific sharing dialog now preserves the list of shared applications
• Administrative Interface
  • Failover history now shows the status of the last 100 data-syncs
  • Added a setting to the Jump client configuration page that specifies the number of Jump clients allowed to upgrade simultaneously
• Integration Client
  • Added the “Command Shell Recordings” plug-in operation to the Integration Client and File System plug-in
  • Added the “Support Site Backup” plug-in operation to the Integration Client and File System plug-in
  • Added support for downloading sessions in groups using the SupportSessionListing.  The Bomgar site must have API version 1.0.0 or higher.
  • The SQL Server plug-in now skips sessions without an end_time.  Any session without an end_time is assumed to be in progress.

Issues Resolved:

• API
  • Reports for deleted users are now shown
  • Orphaned sessions are now shown in the Session Reports
  • Team activity reports in the Reporting API now correctly escape binary data in chat
  • Team activity reports now show an <error> element if an error occurred for a request
  • Resolved issue where passing in “PresentationSession”, “PresentationDesk”, “PresentationDeskSummary”, or “PresentationSummary” for the generate_report parameter in the Reporting API would cause a blank page to be displayed
  • Duplicate representative display names in all Reports->Support drop-downs will now have their usernames appended to the display name to help provide a more unique (but not guaranteed to be unique) user entry
  • All dates/times now use ISO 8601 formats instead of localized dates and times
  • Chat messages containing invalid XML characters (binary data) are now base64 encoded
• Administrative Interface
  • Kerberos keytab changes are now reported to the Syslog
  • Improved cluster security provider error messages for clarity
  • Resolved an issue with Group Policies that occurred when adding new members to a policy
  • Issues with editing LDAP Group Providers and defining success/failure/lookup have been resolved
  • Resolved an issue with language pack installation.  New install package languages override older installs on the language selection lists of the website and representative client.
  • Resolved session recording cropping issue which occurred when changing the customer’s screen size to greater than the initial size during screen sharing
• Integration ClientI
• Scheduler log messages now use the local computer’s culture settings to ensure correct log message timestamp format
• Resolved an issue with timestamps not converting correctly
• Clients
  • Jump
    • Resolved an issue with Jump clients on Mac OS X 10.5 waiting for an answered prompt prior to reconnecting
    • Resolved an issue with uninstalled Jump clients still showing in the Rep client
    • Jumpoints now support jumping to a computer with non-ASCII characters in the computer name
    • Resolved an issue with Jump clients displayed in the representative client
    • Resolved an issue with Jump clients not upgrading properly if multiple Jump clients were installed on a Windows computer
    • Resolved an issue with Jump client status showing “Session Started” if the session was ended while in Safe Mode
  • Presentation Client
    • Resolved an issue with Presentation start and end times being off by one minute
  • Mac
    • Resolved an issue that occurred when leaving full-screen mode that hid the rep’s tool bar
    • The Mac customer client can now be downloaded and run at a later time
    • Resolved a black screen issue that occurred when silently monitoring a Mac representative
    • Resolved an issue with the Caps Lock key not being sent when connected to a Mac customer
    • Resolved an issue with automatically pulling Mac system info
    • Resolved an issue with the dock icon not showing when jumping to a recently pinned session
    • Application-specific sharing controls are now hidden during Presentations
  • Linux
    • Resolved an issue with the remote mouse cursor display on Linux customer clients
    • Resolved a Linux clipboard issue when trying to copy & paste large amounts of data
    • Resolved an issue with the customer client hanging when remote shell was used
    • Resolved an issue with the shift key not releasing
    • Resolved an issue with the Caps Lock key not functioning when connected to a Linux customer
    • Application-specific sharing controls are now hidden during Presentations
  • Misc
    • Resolved an issue with Show My Screen keyboard control
    • Resolved several issues related to initiating Show My Screen
    • Resolved an issue in the Special Actions menu where custom Control Panel applications could cause the customer client to hang
    • Resolved canned message display issue in the representative client
    • Resolved an issue with the Privacy Screen text not being centered across multiple monitors
    • Resolved an issue with flickering cursors on Windows XP while running in safe mode
    • Resolved an issue with network paths not resolving correctly in the File Transfer tab
    • Resolved an issue with modifier keys (shift, ctrl, etc) being randomly issued while typing through screen sharing
    • Resolved an issue where the personal queue visual notification would continue to flash if private queue prompting was enabled
    • The “Prompt when new customer enters the personal queue” permission now only prompts reps on new sessions, not when sessions are transferred or taken over.
    • When a transferring a session, reps no longer see themselves in the list of destinations

Known Issues:

• Mac to Mac Presentation Client will not function properly when the “Display Attendee Agreement Before Session” option is enabled
• Several time zones were deprecated in 10.1.3, so upgrading from 10.1.x may require time zone reconfiguration.  Click here for a list of affected time zones.

Feature Enhancements:

• Two new languages now supported:
  • Simplified Chinese
  • Dutch
• A warning was added when Jumping to a computer that is currently being supported by another Rep.
• A new web interface setting was added to the Configuration -> Jump Clients page allowing administrators to specify the number of Jump clients that may upgrade simultaneously.
• Jumpoints now support jumping to a computer with non-ASCII characters in the computer name.
• Jump clients on Mac OS X 10.5 no longer wait for a response to a prompt before reconnecting.
• The Mac Customer client’s dock icon will bounce when the Customer client window does not have focus and prompts are received.
• Clients running on Gnome 2.22 or greater are now more compliant with the .desktop file specification.

Issues Resolved:

• Administrative Interface
  • Language Support
    • Resolved an issue concerning Users with ‘Edit Public Template’ permissions.  These users are now allowed to modify customizable verbiage shown only on the public template and can no longer modify customizable verbiage for neither the Customer nor Presentation Attendee clients.  Only users with ‘Administrator’ permissions can modify the verbiage shown in the clients.
  • Security Providers
    • Resolved an LDAP User Provider issue that did not allow the use of “*:?” as the user object unique ID to locate defined policies for those users/groups.
    • Resolved an issue with Cluster Security Providers where configuration of members were not handled appropriately leading to failed authentication.
    • Resolved an issue with Clusters of LDAP Group Providers where copying configuration from user providers were failing.
    • Resolved an issue with Clustered Security Providers where failing over was not functioning properly, especially when nested.
  • Misc
    • Resolved an issue with Canned messages reporting an incorrect error message.
    • Resolved an issue with permissions allowing ‘Administrators’ to access the Reporting interface when it was explicitly disabled in the interface.
    • Resolved whitespace issues in Exit Surveys for Options & Report Headers.
• Clients
  • Jump Client
    • Resolved an issue where Reps were prompted that a new customer had entered their queue when sessions were started via Jump.  Reps are no longer prompted at the start of Jump sessions.
    • Resolved an issue with Jump clients where auto-upgrade was failing.  An appropriate amount of time is now allocated for the Service Manager to become ready from a boot-up sequence before the auto-upgrade is attempted.
    • Resolved an issue with uninstalled Jump clients still showing in the Rep client.
  • Presentation Client
    • Resolved an issue with Presentation start and end times being off by one minute.
  • Mac and Linux
    • Resolved an issue with Control, Alt, and Tab keys not being sent through screen sharing via the Linux Rep client.
    • Resolved a sorting issue with System Information pulled from the Linux Customer client.
    • Resolved an issue with scroll bars not showing in Actual Size mode in the Linux Rep client.
  • Misc
    • Resolved an issue where certain transparent windows and menus were not showing in screen sharing.
    • Resolved an issue in the Rep client where not all canned messages were completely shown.
    • Resolved a stability issue with the Control Panel item in the Special Actions menu.
    • Resolved an issue with Share My Screen where keyboard control was not passed to the customer.
    • Resolved an issue where increasing the customer’s screen size during screen sharing would cause portions of the Session Recording to be cropped.
    • Resolved several Rep client color issues caused by resizing of the Rep client.
    • Resolved several System Info tool issues for stability and usability.

Feature Enhancements:

• Connection Agents Now Have Password Confirmation - to reduce typing errors when entering the Connection Agent password, a second password entry has been added to confirm the password is typed correctly
• LDAP Providers
  • LDAP User Providers and LDAP Group Providers can now have independent search OUs. This improves search efficiency for customers who keep their users and groups in separate, independent OUs.
  • Improved error reporting to help diagnose LDAP connectivity errors.
• Manual settings for Failover Roles - a checkbox has been added to the Failover page that enables and disables automatic data-syncs.
• Alerts Audio alerts are now supported for MAC and Linux.

Issues Resolved:

• Administrative Interface
  • Administrators changing the username for Local users could result in a duplicate user being created.  This has been fixed.
  • Users from remote providers can now change their display name
  • In certain circumstances, users from remote providers would be unable to authenticate with the Bomgar Box, even when their credentials were valid.  This has been fixed.
  • When configuring Clusters of Clusters in a Failover scenario, navigation through the Web Interface to define Group Policies now handles Failover properly
  • When a user or group provider was configured with multiple object ID mappings, Search functionality would no longer function for that Provider in Group Policies. If a user from this provider was added to a Group Policy, further edits of this group policy would not display the user’s or group’s name properly.  This has been fixed.
  • When editing an LDAP Group Provider to copy its configuration from an existing LDAP User Provider, if the User Provider is using anonymous binding or a connection agent, the Group Provider now saves properly
  • Kerberos Keytabs are now included in backups
  • A bad link on the Outbound Events Edit Recipient page has been fixed
• Clients
  • Using the shift key to highlight text is working again
  • After rebooting, the screen sharing scroll bars appear as expected now
  • Permissions for the screen sharing prompt are now saved correctly
  • An issue where, occasionally, the RepClient would not be able login after a site install or upgrade has been fixed

Known Issues:

• When restoring a backup, if any Outbound Event Recipients are configured to use HTTP and you have uploaded the remote site’s certificate or issuer public key, you will be required to re-upload the public key after the restore has completed
• Sending Ctrl-Alt-Delete to a customer before disabling the Privacy Screen can have problems
• When using Dashboard to monitor another Rep, the remote mouse is not displayed
• Using “edit” during a Windows Remote Shell session restricts the usable size of the Remote Shell window
• A destination drive or folder must be selected to activate the “upload” button for File Transfer

We are excited to announce the next major release of Bomgar, version 10.1! This release is packed with new features including several much-anticipated Enterprise features.

As always, head on over to the upgrade queue when you’re ready to upgrade your Bomgar Box.

Requirements for Bomgar 10.1:

• Bomgar Base 3.0.0
• Security Patch 4

New Features and Enhancements:

• Administrative and Management Features:
  • Physical Appliance Redundancy and Failover*
  • Bomgar Box Software Update Manager (Check for Update)
  • Representative Dashboard and Representative Monitor*
    • Dashboard Overview of Teams, Sessions, and Jump Clients
    • Silent Monitor of Representative’s Desktops
  • Team License Reservation*
  • Presentation Recording
  • Reporting Enhancements:
    • Presentation Reporting
    • Team Event Reporting*
  • True Time Zone Support in the Administrative and Systems Interfaces
• Enhanced Security Functionality*:
  • Kerberos Single Sign-on
  • Enhanced Smart Card/Multi-factor Authentication Support via Kerberos
• General Features:
  • Privacy Screen
  • File Transfer Enhancements:
    • Time Stamp Preservation Option
    • In-progress Notification to Customers
    • Configurable Transfer Direction Limitations
    • Configurable Local and Remote Path Limitations
  • Remote Command Prompt Enhancements
    • Windows Remote Command Prompt improvements
    • Remote Command Prompt now Supports Multi-language
  • Reboot/Reconnect Enhancements:
    • Auto-login Capability in Reboot/reconnect
    • Auto-login Capability in Reboot/reconnect into Safe Mode
• Platform Support Enhancements:
  • Mac
    • Representative Client
    • Presentations (Presenting as well as attending)
    • Show My Screen (This feature currently only supports view-only. The “Enable Control” button has been disabled)
    • Virtual Pointer
    • Clipboard Support (i.e. Copy and Paste capability)
  • Linux
    • Show My Screen (This feature currently only supports view-only. “Enable Control” button on rep has been disabled)
    • Virtual Pointer
    • Clipboard Support (i.e. Copy and Paste capability)
• Jump Technology Functionality Enhancements:
  • Customizable Text Field for Jump Clients
  • Additional Permissions Around Jump Client Use
  • Configurable Set of Update Statistics options for Jump Clients
• Bomgar Peripheral and Integration Applications:
  • Bomgar Integration Client (with archival Plug-ins)
  • Bomgar Integration Client Plug-In SDK

Issues resolution:

• Users table pagination issue when adding or editing a user is now resolved in this release.

Known Issues:

• The Show My Screen and Presentation features do not work on Mac OSX 10.3.9
• Mouse wheel events are not handled appropriately by the Linux customer client
• Mac PPC screens may not display colors correctly
• Issue with granting display name change permission for remote users

* Features with an asterisk (*) require an Enterprise license