Feature Enhancements:

• Connection Agents Now Have Password Confirmation - to reduce typing errors when entering the Connection Agent password, a second password entry has been added to confirm the password is typed correctly
• LDAP Providers
  • LDAP User Providers and LDAP Group Providers can now have independent search OUs. This improves search efficiency for customers who keep their users and groups in separate, independent OUs.
  • Improved error reporting to help diagnose LDAP connectivity errors.
• Manual settings for Failover Roles - a checkbox has been added to the Failover page that enables and disables automatic data-syncs.
• Alerts Audio alerts are now supported for MAC and Linux.

Issues Resolved:

• Administrative Interface
  • Administrators changing the username for Local users could result in a duplicate user being created.  This has been fixed.
  • Users from remote providers can now change their display name
  • In certain circumstances, users from remote providers would be unable to authenticate with the Bomgar Box, even when their credentials were valid.  This has been fixed.
  • When configuring Clusters of Clusters in a Failover scenario, navigation through the Web Interface to define Group Policies now handles Failover properly
  • When a user or group provider was configured with multiple object ID mappings, Search functionality would no longer function for that Provider in Group Policies. If a user from this provider was added to a Group Policy, further edits of this group policy would not display the user’s or group’s name properly.  This has been fixed.
  • When editing an LDAP Group Provider to copy its configuration from an existing LDAP User Provider, if the User Provider is using anonymous binding or a connection agent, the Group Provider now saves properly
  • Kerberos Keytabs are now included in backups
  • A bad link on the Outbound Events Edit Recipient page has been fixed
• Clients
  • Using the shift key to highlight text is working again
  • After rebooting, the screen sharing scroll bars appear as expected now
  • Permissions for the screen sharing prompt are now saved correctly
  • An issue where, occasionally, the RepClient would not be able login after a site install or upgrade has been fixed

Known Issues:

• When restoring a backup, if any Outbound Event Recipients are configured to use HTTP and you have uploaded the remote site’s certificate or issuer public key, you will be required to re-upload the public key after the restore has completed
• Sending Ctrl-Alt-Delete to a customer before disabling the Privacy Screen can have problems
• When using Dashboard to monitor another Rep, the remote mouse is not displayed
• Using “edit” during a Windows Remote Shell session restricts the usable size of the Remote Shell window
• A destination drive or folder must be selected to activate the “upload” button for File Transfer

We are excited to announce the next major release of Bomgar, version 10.1! This release is packed with new features including several much-anticipated Enterprise features.

As always, head on over to the upgrade queue when you’re ready to upgrade your Bomgar Box.

Requirements for Bomgar 10.1:

• Bomgar Base 3.0.0
• Security Patch 4

New Features and Enhancements:

• Administrative and Management Features:
  • Physical Appliance Redundancy and Failover*
  • Bomgar Box Software Update Manager (Check for Update)
  • Representative Dashboard and Representative Monitor*
    • Dashboard Overview of Teams, Sessions, and Jump Clients
    • Silent Monitor of Representative’s Desktops
  • Team License Reservation*
  • Presentation Recording
  • Reporting Enhancements:
    • Presentation Reporting
    • Team Event Reporting*
  • True Time Zone Support in the Administrative and Systems Interfaces
• Enhanced Security Functionality*:
  • Kerberos Single Sign-on
  • Enhanced Smart Card/Multi-factor Authentication Support via Kerberos
• General Features:
  • Privacy Screen
  • File Transfer Enhancements:
    • Time Stamp Preservation Option
    • In-progress Notification to Customers
    • Configurable Transfer Direction Limitations
    • Configurable Local and Remote Path Limitations
  • Remote Command Prompt Enhancements
    • Windows Remote Command Prompt improvements
    • Remote Command Prompt now Supports Multi-language
  • Reboot/Reconnect Enhancements:
    • Auto-login Capability in Reboot/reconnect
    • Auto-login Capability in Reboot/reconnect into Safe Mode
• Platform Support Enhancements:
  • Mac
    • Representative Client
    • Presentations (Presenting as well as attending)
    • Show My Screen (This feature currently only supports view-only. The “Enable Control” button has been disabled)
    • Virtual Pointer
    • Clipboard Support (i.e. Copy and Paste capability)
  • Linux
    • Show My Screen (This feature currently only supports view-only. “Enable Control” button on rep has been disabled)
    • Virtual Pointer
    • Clipboard Support (i.e. Copy and Paste capability)
• Jump Technology Functionality Enhancements:
  • Customizable Text Field for Jump Clients
  • Additional Permissions Around Jump Client Use
  • Configurable Set of Update Statistics options for Jump Clients
• Bomgar Peripheral and Integration Applications:
  • Bomgar Integration Client (with archival Plug-ins)
  • Bomgar Integration Client Plug-In SDK

Issues resolution:

• Users table pagination issue when adding or editing a user is now resolved in this release.

Known Issues:

• The Show My Screen and Presentation features do not work on Mac OSX 10.3.9
• Mouse wheel events are not handled appropriately by the Linux customer client
• Mac PPC screens may not display colors correctly
• Issue with granting display name change permission for remote users

* Features with an asterisk (*) require an Enterprise license

Issues Resolved:

• Fix for clustered security providers.

Issues Resolved:

• Fix for Jumpoints disconnecting and reconnecting on 5 minute intervals.
• Resolved an issue with syslog messages.

Known Issues:

• Customer Client uninstall message is sometimes erroneously displayed after non-Jump(TM) client session.
• Customer Agreement is not displayed appropriately on Windows95.