Bomgar™ Change Log

Please visit our Newest Releases Blog for detailed information on the latest releases

Automatic Updates

In most cases, Bomgar customers can download and install updates with no assistance from Bomgar support.

To see if an upgrade is available, log in to your Bomgar appliance [/appliance].

Under Support > Updates, click on "Check for updates."

If a software upgrade is available, it will appear in the Available Updates window.

Once you select "Install This Update," the appliance will download and automatically install the new version of the Bomgar software.  Installation usually takes between 5-20 minutes.

NOTE: Some packages may be grayed out and require another package to be installed first. Select 'Install This Update' on the available package to enable the dependent one.

For major software releases, customers with current maintenance contracts are placed into a rollout schedule. Once your upgrade is ready, Bomgar support will alert you via email to begin this upgrade procedure.

Manual Updates

If your network policy prevents you from downloading and automatically installing updates, Bomgar support will contact you when a major upgrade is available.

If a major software update is available, simply download the package with the information provided via email by Bomgar support, then log in to your Bomgar appliance [/appliance].

Under Support > Updates, browse to the software package and click "Update Software."

The appliance will automatically install the new version of the Bomgar software. Installation usually takes between 5-20 minutes.

Questions about upgrading?

Please email Bomgar's support team with any questions about upgrading your Bomgar software at support@bomgar.com

Submitting an Upgrade Request Manually

If you do not see an upgrade available to install or have not received your upgrade notification, submit your upgrade request in the form below.

Upgrade Request Form