iOS Rep Console 2.1.0

Requirements

The Bomgar iOS Rep Console works with:

• Apple iPhone, iPad, and iPod touch devices running iOS 4.3+
• Existing Bomgar installations, version 12.1 or greater
• Support sites with a trusted CA-signed certificates

New Features

• iPad Rep Invite - Bomgar brings the existing Bomgar Rep Invite capability to and from the iPad. A rep can be invited to another session or invite to a session.
• iPad Rep Console Dashboard - Bomgar brings the existing Bomgar management dashboard performance tracking capabilities to the iPad.
• iPhone Rep Console - Bomgar brings Rep support capability to the iPhone and iPod touch.

Issues Resolved

A big thanks goes to our Early Adopters! With your help, the following resolved issues have also been included in this release.

• Resolved an issue when supporting a system that has multiple monitors and the icon to switch between them is grayed out.
• Resolved an issue where the Special Actions button was disabled after elevating access.
• Resolved an issue where the Bomgar Button was not disabling during reboot of the customer system.
• Resolved an issue where iPad Rep Console, when run on an iPad with iOS 5, did not move the window using double tap and drag gesture.

Known Issues

• When returning to a Jump Client session (e.g. moving from the queues screen then back to a session on hold), it is recommended that you return via the Sessions tab.  Returning to the session via the Jump Clients tab can cause unpredictable screen sharing behavior.

Bomgar is the worldwide leader in secure, appliance-based remote support. The company’s award winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system – Mac, Linux, BlackBerry and Windows Mobile smartphones plus all versions of Windows. Over 5,000 leading companies around the world have deployed Bomgar’s enterprise-class solutions to transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is a privately-held company headquartered in Ridgeland, Mississippi with offices in Atlanta, San Francisco, Washington DC, Paris and London. In 2009, Bomgar was named one of the 500 fastest-growing companies in the US by Inc. Magazine.

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