Bomgar Release 10.3.1 / 10.3.0

May 19, 2009

We are pleased to announce the release of Bomgar 10.3, our first major release of 2009.  This release introduces a few new features such as Embassy, Access Sponsor and Click-to-Chat, as well as a long list of enhancements to existing Bomgar features.

The highlights of this release are listed below.  To learn more and to request your upgrade, visit the Bomgar Support portal.

Requirements for 10.3:

• This version of Bomgar requires appliance base software version 3.1.0
• The customer's Click-to-Chat interface requires Adobe Flash Player 9  9.0.28 or later

New Features and Enhancements:

• Management Enhancements
  • Automatic Failover* - automate the failover procedure between your Bomgar boxes to provide seamless support and business continuity
  • Embassy* - now you receive external support by giving vendors remote access to your network without compromising your security
  • Access Sponsor* - this new feature allows less-privileged representatives to request help from their senior counterparts, and it gives higher-level representatives the ability to grant (or deny) access to their junior counterparts
  • Integration Client Alerts* - if a scheduled task within the Integration Client ever fails, an alert can now be sent to the specified administrator for quick recourse
• Support Enhancements
  • Fast User Switching Support - Bomgar now allows you to support Windows machines that make use of Fast User Switching
  • Improved Windows Vista Support - support representatives are now able to send a remote Ctrl+Alt+Delete key sequence to remote Windows Vista machines
  • Command Shell History - this enhancement gives support reps a configurable amount of command shell history when supporting remote Windows machines
  • Canned Scripts - now you can create custom scripts that can be used within the Command Shell interface
  • Improved Mac System Information - support representative have a much more comprehensive view of remote Mac systems in Bomgar 10.3
• Customer Client Enhancements
  • Bomgar Button Enhancements - the Bomgar Button just got better by no longer requiring you to download the customer client once it's deployed
  • Click-to-Chat - this new feature gives your customers the ability to chat immediately (via a Flash-based chat interface) with your support reps (via the Bomgar Representative Console)
  • Logged Customer Agreement Acceptance - this enhancement allows you to log any customer agreements acceptances that you have configured for your customers
• Jump Technology Enhancements
  • Proxy Jump - Jumpoint administrators may now configure their Jumpoints so that target machines requiring proxy credentials can be Jumped to
  • Concurrent Representative Access to Jump Clients - multiple reps can now access a single Jump client simultaneously
  • Restricted Jump Client Uninstalls - this enhancement keeps users from accidentally uninstalling Jump clients from their machine

Notes:

• Features with an asterisk (*) require an Enterprise license.
• Non-English translations for Bomgar 10.3 will be available in an upcoming maintenance release.  If you need to provide remote support in a language other than English, ask our support team about Bomgar 10.2.8, our latest translated release.