Bomgar Release 10.1.7

February 10, 2009

This is a maintenance release of our previous major version. Note that our most up-to-date version is 10.2.3.

New Features:

Added EU Portuguese translation
Added an optional watermark indicator to be displayed on the customer's screen whenever a Representative joins a session. This is enabled via the administrative interface.

Feature Enhancements:

Added a timestamp to the Status column of the Jump client listing to display the last time a Jump client either connected or disconnected
Jump client banners now update when modified
Improved the mouse control of the Mac Presentation Attendee Client (i.e. when an attendee controls the presenter's screen)

Issues Resolved:

Administrative Interface
- Language Support
  - Resolved an issue where the Jump client Deploy button was not properly displayed with Portuguese and Chinese translations
  - Resolved several display and spacing issues with Dutch translation
- Failover
  - Resolved several display issues that appeared after a failover event
  - Resolved an issue where the failover history allowed the status page to grow very large; now limited to 100 entries
- Security Providers
  - Resolved an issue with Group Policies where stacking teams to establish roles was not working properly
  - Resolved an issue where deleting a Group Policy could leave users as members of teams
- Syslog
  - Resolved an issue where several Syslog events were reported as UNKNOWN. These events are now logged correctly.
- Misc
  - Resolved an issue where session recordings were not viewable in FireFox 2.0
  - Resolved an issue where session data (session recordings, chat transcripts, etc.) was unavailable under certain conditions
  - Resolved an issue in the Reporting API where the "Conference Owner Changed" event types weren't returning the correct destination types
  - Resolved an issue with downloaded Presentation reports showing the wrong timestamp format
Clients
- Mac
  - Resolved an issue with the Representative Console redirecting to an invalid URL when login credentials have expired
  - Resolved an issue with the Option key getting stuck
  - Resolved an issue with incorrect characters being sent to the remote machine with Caps Lock enabled
- Linux
  - Resolved an issue where URLs were not correctly launched from the Customer client on KDE4
- Mobile
  - Resolved an issue where the uninstall message box on some Windows Mobile devices would not close properly
- Presentation
  - Resolved a clock skew issue between the Bomgar Box and the Presentation scheduler
- Misc
  - Resolved an issue with some desktop effects not being restored properly after an elevated session ended
  - Resolved an issue on Vista where the customer exit survey was not being displayed after an elevated session ended
  - Resolved an issue where the shift, control, and alt keys could get stuck
  - Resolved an issue with sorting Jump clients in non-English languages and Jump clients with numeric leading characters
  - Resolved an issue with Jumpoints caused by browsing large networks
  - Resolved an issue where the Accept Session prompt was not displayed if transferred from another Rep

Known Issues:

When using the Privacy Screen feature, transparent windows on the remote computer may not be displayed to the support rep (e.g. the Office 2007 ribbon)
Customer exit surveys may display after jumping to elevated Vista machines