Bomgar Product Changelog

Windows 8 and Windows Server 2012 Compatibility Statement

   

This Statement of Compatibility is intended to help users understand the official stance of the usage and compatibility of all Bomgar software on the Microsoft Windows® 8 and Windows Server 2012 operating systems.

WORKING WITH WINDOWS 8 AND WINDOWS SERVER 2012

During our…
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iOS 2.2.2 Rep Console

  

Enhancements

  • iOS 7 Support is now available!

Requirements

The Bomgar iOS Rep Console works with:

  • iPhones and iPads running iOS 5.0 or greater
  • Existing Bomgar installations, version 12.1.1 or greater
  • Support sites with a trusted…
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Windows 8 Compatibility Statement

     

Note: Please refer to the updated Windows 8 Compatibility Statement.

This Statement of Compatibility is intended to help users understand the official stance of the usage and compatibility of all Bomgar software on the Microsoft Windows® 8 operating system.

WORKING WITH…
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Bomgar Base 3.3.7

  

Requirements

  • This maintenance release Base version 3.3.7 is certified for availability on the virtual appliance.

Issues Resolved

  • Resolved an issue with rebooting the Virtual Appliance when the file system check had errors
  • Resolved an issue where syslog…
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Bomgar Base 3.3.4

 

Requirements

  • This maintenance release Base version 3.3.4 is certified for availability on all physical appliances

Enhancements:

  • The AES256-CBC-SHA cipher can now optionally be disabled

Notes

Bomgar Release 13.1.2

  

Requirements

  • This maintenance release version of Bomgar has been certified for physical Bomgar appliances (B200, B300 & B400) and the virtual appliance.
  • Physical Appliance requires Base software 3.3.4 or later before installing Bomgar 13.1.2.
  • Virtual Appliance requires Base software 3.3.5 or…
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Android 2.2.1 Customer Client

New Features & Enhancements

  • Screen Co-Browsing  – Support reps using Bomgar can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue.
  • Screen Snapshot Viewing – End users can…
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Bomgar 13.1.1

Requirements

  • This version of Bomgar has been certified for physical Bomgar appliances (B200, B300 & B400).
  • Physical Appliance requires Base software 3.3.2 or later before installing Bomgar 13.1.1.
  • [Added July 22, 2013] Virtual Appliance requires Base software 3.3.5 or later before installing Bomgar 13.1.1.

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iOS 2.2.1 Rep Console

  

New Features & Enhancements

  • Mouse Pointer Enhancements
    • Reps now have the option to choose whether to move the mouse pointer with finger movement (relative position) or to place the mouse pointer where the finger touches the screen (absolute position).

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Samsung Android 2.2.1 Customer Client

 

Issues Resolved:

  • Resolved an issue with the Galaxy Tab v1 screen sharing being off by 90 degrees.
  • Resolved issues with the Power button not waking the screen after going to sleep.  Note that some older devices might still exhibit this problem.

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