SSPA Members, There's a Better Way to Offer Support!

If your support organization is still sending technicians on site for support calls, then Bomgar has good news for you. There's a better way. Whenever you put your talented technicians behind a steering wheel instead of a keyboard, you're wasting valuable time and incurring needless expense.

The most talented technician in the world is ineffective behind a steering wheel.
 

Don't go there physically! Go there VIRTUALLY!

Stop sending talent on-site! Stop needless onsite visits and frustrating phone support! Stop making customers hate support and give them a reason to love you!

Bomgar ends frustration on both sides of the remote support call by turning your support staff into virtual workers who can respond to customers instantly no matter where they are.

With Bomgar, your talented technicians can spend more time troubleshooting the customer's screen, rather than the traffic on the way to the customer's office.
 

Virtual Support Is More Secure than On-Site Visits.

Offering support virtually improves more than just your productivity metrics. Virtual support strengthens security.

Whenever a support technician uses Bomgar to help a customer, you get a detailed record and video of everything that happens in the support call.

And when you use Bomgar to virtualize support, technicians aren't the only thing that stops travelling. Bomgar's on-site deployment model keeps all of your sensitive data in house. Translation: Virtual support gives you a stronger compliance posture.
 

Learn More

Leading analysts are also seeing the benifits of Virtual Support. Download IDC's recent whitepaper on virtual support, and we'll give you three free resources on improving your support processes with ITIL.

Download IDC's recent whitepaper on how companies like yours have benefited from virtualizing support services, and we'll give you three free bonus resources on improving support processes with ITIL!

• IDC Whitepaper - " Virtualizing Support"

• SSPA Webinar - "From Strategy to Value"
• EMA Whitepaper - "Accelerating ITIL"
• ITIL Quick Guide

We invite you to test drive our remote PC access software free for a week. With Bomgar™ remote support appliances, you'll be able to gain secure remote desktop control of Windows, Linux, Mac and Windows Mobile systems from anywhere.