Companies who provide outsourced IT services and support face high customer expectations when it comes to service levels. As systems grow more complex and clients become increasingly mobile, maintaining the bottom line is becoming more and more difficult. To complicate matters further, security requirements are rarely uniform across clients and industries.
To support all of these systems and devices many IT outsourcers are leveraging basic remote access tools that not only hinder productivity, but also open a door for hackers. In fact, The 2012 Data Breach Investigations Report by the Verizon Business RISK Team states, “Remote access services (e.g. VNC, RDP) continue their rise in prevalence, accounting for 88% of all breaches leveraging hacking techniques—more than any other vector.” With Bomgar, IT outsourcers cannot only close the door on these hackers, but also improve service levels to increase customer satisfaction.
Bomgar’s appliance-based remote support solution allows you to remotely access and fix nearly any system or device, anywhere, while keeping sensitive data and system access behind your own secure firewall.
Bomgar is a single, centralized solution that allows you to securely support all of your customers, no matter what systems, devices or applications they use. With Bomgar, technology services vendors and IT outsourcers around the world have drastically improved support efficiency, security and customer satisfaction.
Moving to Bomgar let PlumChoice expand their business to include support for Windows, Mac, Linux, 17 hardware platforms, about 400 software applications and multiple smartphones and mobile devices.
“Support for our customers starts day one so it is very important we have a support solution that is broad enough to cover all devices, including laptops, mobile, and tablets, no matter where they are.”