Today’s healthcare IT organizations are challenged to support an increasingly mobile workforce, while meeting stringent security and compliance regulations. IT support teams have to support doctors, medical staff, patients and systems spread across different locations, while adhering to strict security measures, especially when it comes to protecting patient data. Plus healthcare professionals are using a wider array of technology devices, including smartphones and tablets, to conduct their day-to-day activities.
Unfortunately, to support all of these systems and devices many healthcare IT organizations are using unsecure remote access tools, the number one attack pathway used by hackers to gain access to sensitive systems and data. In fact, The 2012 Data Breach Investigations Report (DBIR) Industry Snapshot: Healthcare by the Verizon Business RISK Team states: “In the majority of [data breach] cases (roughly three out of four), the attacker gained initial access by exploiting default or guessable credentials, usually via Internet-facing remote access services."
Bomgar’s appliance-based remote support solution allows you to remotely access and fix nearly any system or device, anywhere, while keeping sensitive data and system access behind your own secure firewall.
Bomgar is a single, centralized solution that allows you to support all of your end-users and devices, from smartphones to servers, both on and off your network. With Bomgar, healthcare organizations around the world have drastically improved support efficiency, performance and security while significantly cutting costs.
“We were able to decrease the on-site timeshare support visits by 90% when we introduced Bomgar.”
“With Bomgar, we’ve seen an overall increase in our affiliated physicians’ satisfaction. We can handle their requests quickly, and in their opinions, easily. They can get back to what matters most – helping their patients.”