Healthcare

Improving remote technology support security and compliance.

Support Remote Systems and Staff Without Compromising Security

Today’s healthcare IT organizations are challenged to support an increasingly mobile workforce, while meeting stringent security and compliance regulations. IT support teams have to support doctors, medical staff, patients and systems spread across different locations, while adhering to strict security measures, especially when it comes to protecting patient data. Plus healthcare professionals are using a wider array of technology devices, including smartphones and tablets, to conduct their day-to-day activities.

Unfortunately, to support all of these systems and devices many healthcare IT organizations are using unsecure remote access tools, the number one attack pathway used by hackers to gain access to sensitive systems and data. In fact, The 2012 Data Breach Investigations Report (DBIR) Industry Snapshot: Healthcare by the Verizon Business RISK Team states: “In the majority of [data breach] cases (roughly three out of four), the attacker gained initial access by exploiting default or guessable credentials, usually via Internet-facing remote access services."

When you're dealing with government agencies or healthcare organizations, security, logging and auditability is paramount. We needed a tool that could provide both help desk efficiency and best-in-class security.
Luc Poirier, Global Desktop Systems Management Engineering Manager, CSC

Enhance Your Support Experience While you Improve Compliance

Bomgar’s appliance-based remote support solution allows you to remotely access and fix nearly any system or device, anywhere, while keeping sensitive data and system access behind your own secure firewall.

  • Efficiency - IT service desks can remotely access and fix nearly any computing device, from laptops to servers to smartphones, whether down the hall or on the other side of the world, eliminating costly on-site visits.
  • Multi-platform flexibility - Service desk reps can provide support to Windows, Mac and Linux systems as well as iOS, Android, BlackBerry and Windows Mobile devices, enabling BYOD.
  • Mobility - Reps can provide support from their own iPad, iPhone and Android devices - keeping them productive even when away from the help desk.
  • Security - Session access and data never passes through a third-party server, ensuring sensitive patient and payment data stays safe and your organization remains compliant with regulations, including the HITECH Act and HIPAA.
We were able to decrease the on-site timeshare support visits by 90% when we introduced Bomgar.
Mitch Bryant, Support Manager, Norton Healthcare

Support Any System, Anywhere with Bomgar

Bomgar is a single, centralized solution that allows you to support all of your end-users and devices, from smartphones to servers, both on and off your network. With Bomgar, healthcare organizations around the world have drastically improved support efficiency, performance and security while significantly cutting costs.

Our ultimate objective was to consolidate to one remote support tool that could be used effectively and securely, no matter where an issue arises or what device is being used. Bomgar is delivering benefits that have dramatically raised the bar for what our support teams can accomplish and for meeting our QIPP goal of achieving more with less.
Stephen Parker, Technical Innovation Leader, Informatics Merseyside

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