Finance & Insurance

Secure remote support with a comprehensive audit trail.

Support Remote Systems and Devices while Keeping Your Network Secure

The technology support environment in the financial services industry has become highly distributed, with more branch offices and regional locations, a rising number of remote and mobile workers, and customer-facing web portals and apps. Now more than ever, tech support teams are challenged to support remote employees and customers using various devices and platforms, while adhering to strict security and compliance regulations.

Unfortunately, to support all of these systems and devices many finance and insurance organizations are using an array of unsecure remote access tools, the number one attack pathway used by hackers to gain access to sensitive systems and data. In fact, The 2012 Data Breach Investigations Report by the Verizon Business RISK Team states, “Remote access services (e.g. VNC, RDP) continue their rise in prevalence, accounting for 88% of all breaches leveraging hacking techniques—more than any other vector.”

We needed a solution that would meet our stringent security controls as part of protecting both our own and our clients’ environments, and Bomgar was recommended by one of our larger U.S. finance customers.
Reji Alex, Vice President, U.S. Support Operations, Fidessa

Enhance Your End-users’ Experience while Increasing Compliance

Bomgar’s appliance-based remote support solution allows you to remotely access and fix nearly any system or device, anywhere, while keeping sensitive data and system access behind your own secure firewall.

  • Efficiency - IT service desks can remotely access and fix nearly any computing device, from laptops to servers to smartphones, whether down the hall or on the other side of the world, eliminating costly on-site visits.
  • Multi-platform flexibility - Service desk reps can provide support to Windows, Mac and Linux systems as well as iOS, Android, BlackBerry and Windows Mobile devices, enabling BYOD.
  • Mobility - Reps can provide support from their own iPad, iPhone and Android devices - keeping them productive even when away from the support center.
  • Security - Session access and data never passes through a third-party server, ensuring sensitive customer and payment data stays safe and your organization remains compliant with regulations, such as security guidelines by the Federal Financial Institution Examination Council and PCI.
The Bomgar solution has enabled Fiserv staff to increase access to remote presence by more than 300%, of which 27% is revenue generating, and improve overall customer satisfaction.
Phil Demuth, VP, Head of Internal Systems, Fiserv

Support Any System, Anywhere with a Single Solution

Bomgar is a single, centralized solution that allows you to support all of your end-users and devices, from smartphones to servers, both on and off your network. With Bomgar, financial services organizations around the world have drastically improved support efficiency, performance and security while significantly cutting costs.

One of the main things I like about the Bomgar device is that I’m able to install a service on any PC where I can remote in whether the user is on his or her desktop. A lot of the other remote solutions required the user to be at their desktop, go to a website and type in a meeting code to give me access. Now, when I need to make upgrades, I can do that whether or not the users are at their desktops.
Bill Weingartner, IT Director, Seasons Federal Credit Union

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