The technology support environment in the financial services industry has become highly distributed, with more branch offices and regional locations, a rising number of remote and mobile workers, and customer-facing web portals and apps. Now more than ever, tech support teams are challenged to support remote employees and customers using various devices and platforms, while adhering to strict security and compliance regulations.
Unfortunately, to support all of these systems and devices many finance and insurance organizations are using an array of unsecure remote access tools, the number one attack pathway used by hackers to gain access to sensitive systems and data. In fact, The 2012 Data Breach Investigations Report by the Verizon Business RISK Team states, “Remote access services (e.g. VNC, RDP) continue their rise in prevalence, accounting for 88% of all breaches leveraging hacking techniques—more than any other vector.”
Bomgar’s appliance-based remote support solution allows you to remotely access and fix nearly any system or device, anywhere, while keeping sensitive data and system access behind your own secure firewall.
Bomgar is a single, centralized solution that allows you to support all of your end-users and devices, from smartphones to servers, both on and off your network. With Bomgar, financial services organizations around the world have drastically improved support efficiency, performance and security while significantly cutting costs.
Using Bomgar, now Fiserv can easily install upgrades to its customers’ software, as well as provide user training and product support to its banking customers.
“We needed a solution that would meet our stringent security controls as part of protecting both our own and our clients’ environments, and Bomgar was recommended by one of our larger US finance customers.”