Though customers may initially select your product based on its features, what keeps them loyal is the service they receive post-purchase. When a customer has an issue, it’s imperative that your support team can use remote support to quickly diagnose and fix the problem and get the customer back up and running.
Unfortunately, many technology vendors are using basic remote support tools that decrease efficiency and leave you and your customers open to hackers. In fact, The 2012 Data Breach Investigations Report by the Verizon Business RISK Team states, “Remote access services (e.g. VNC, RDP) continue their rise in prevalence, accounting for 88% of all breaches leveraging hacking techniques—more than any other vector.” By using Bomgar, technology vendors cannot only close the door on these hackers, but also improve service levels to increase customer satisfaction.
Bomgar’s appliance-based remote support solution allows you to remotely access and fix nearly any system or device, anywhere, while keeping sensitive data and system access behind your own secure firewall.