Remote Vendor Access

Give the third-party IT vendors you rely on remote access to your desktops, servers, devices, or network without jeopardizing security. 

Secure Remote Access for Third-Party IT Vendors

Enforcing policies and access controls for third-party IT vendors can be challenging. When vendors access desktops and servers on your network, you need to ensure they do so in a secure, auditable way.  

With Bomgar, you can give third-party IT vendors secure remote access to your network. Bomgar addresses many the crucial IT security requirements of industry regulations, such as PCI DSS. Granular permissions, SSL encryption, and detailed audit reports guard every support session.

  • Empower IT vendors to support all your sytems
  • Create policy templates to manage permissions
  • Define which systems may be accessed 
  • Report on actions performed by remote vendors
We have numerous vendors that need access to their business systems 24/7 to update them and keep them running. We wanted to make sure that these vendors could remotely access their systems without a lot of difficulty, but at the same time, we wanted the ability to control and monitor access. With Bomgar’s Embassy feature, we were able to do just that. Bomgar was the only solution that met all of our requirements, particularly when it came to security.
Stephen Hey, Manager of Technology Infrastructure & Security, 9/11 Memorial

63% of Breaches Linked to a Third-Party Component of IT Administration

According to the Trustwave 2013 Global Security Report, "63% of the 450 data breaches studied were linked to a third-party component of IT system administration."  This is because most current products for third-party remote access don’t offer granular security settings or provide a comprehensive audit trail.

The logging capabilities of Bomgar will put us in a much more prepared position for audits. Having the extensive details of each remote session available right when you need them will not only streamline the process, but save us time and energy.
Vojta Borovian, Information Systems Manager at Kelly-Moore Paints

Use Bomgar to Manage Remote IT Vendors

Bomgar lets you empower your vendors without compromising security. Here are just some of the ways. 

Embassy – a Passport to your Network

Bomgar’s Embassy feature is a way to provide secure, auditable, cross-platform remote access to vendors who need to regularly access your systems. Create an Embassy for every vendor and granularly control what each vendor or vendor team can access. 

Call in the Experts with Rep Invite

Engaging a developer or bringing an outside expert in to assist with a support session usually means disconnecting from the customer and calling back later. It also usually means using their support tool. With Rep Invite, your support team can collaborate with any expert to resolve incidents, even if the experts have never used Bomgar.

Capture Every Activity with Session Recording

With session recording in Bomgar, you can track every action by your vendors within a remote support session, including who is controlling the mouse and keyboard at any given time during the support session.  

Keep Watch with Monitoring & Reporting

Bomgar enables you to monitor and report on all remote support sessions in real time, including those by external vendors. Administrators can transfer sessions and join sessions as needed.

When getting support from a vendor, such as our payroll system provider, the traditional approach was for them to ask us to connect to a WebEx or some other third-party tool. We take a security risk when giving someone outside our network access to our environment. Now, we make them log in with Bomgar, and I can control what they can and can’t do and know that their application will uninstall whenever the session is closed. This is another huge advantage.
Mike Castillo, Director of Network Infrastructure
Eat’n Park Hospitality Group

5 Best Practices for Managing Remote IT Vendors on Corporate Networks

Today’s news is filled with data breach stories that stem from security gaps introduced by third-party IT vendors. This isn’t surprising.

The 2013 Trustwave Global Security Report found, “63% of the 450 data breaches studied were linked to a third-party component of IT system administration.” That means a third party IT vendor introduced security deficiencies that were easily exploited by hackers.

Download this brief pdf outlining five IT vendor management best practices and policies you can implement to secure your interactions with IT vendors.

Download PDF

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(For more information about how third-party IT vendors were linked to data breaches, download the Trustwave 2013 Global Security Report. For more information about PCI DSS, visit PCI SSC Data Security Standards Overview.)