Third-Party Vendor Access

Give vendors privileged access to control remote desktops, servers and other systems on your corporate network.

Access Control for Vendors and Third Parties

In a large company, hundreds or even thousands of vendor and third-party technicians may require periodic remote access to application servers, network devices, or users’ desktops. This constant flow of vendor remote access is necessary to keep your infrastructure functioning properly, but it can also be a threat to your organization’s security and undermine your efforts to maintain regulatory compliance.

According to the Trustwave 2013 Global Security Report, "63% of the 450 data breaches studied were linked to a third-party component of IT system administration."  This is because most current products for third-party remote access don’t offer granular security settings, do not provide a comprehensive audit trail, and do not support all operating systems and devices typically required.

We have numerous vendors that need access to their business systems 24/7 to update them and keep them running. We wanted to make sure that these vendors could remotely access their systems without a lot of difficulty, but at the same time, we wanted the ability to control and monitor access. With Bomgar’s Embassy feature, we were able to do just that. Bomgar was the only solution that met all of our requirements, particularly when it came to security.
Stephen Hey, Manager of Technology Infrastructure & Security, 9/11 Memorial

The Solution

As a solution for third-party vendor access, Bomgar addresses the crucial security requirements of granular permissions and a complete audit trail within a consolidated solution that supports a wide array of operating systems and configurations. Bomgar acts as a centralized proxy for third-party activity throughout your enterprise, without the need to deploy hardware to every network segment.

  • Embassy: Bomgar’s Embassy feature is a way to provide secure, auditable, cross-platform remote access to vendors who need to regularly access your systems. You can create an Embassy for each and every vendor, and granularly control what each can or cannot access. Creating Embassy teams is a much more secure and manageable alternative to giving individual vendor representatives VPN access to your internal systems.
  • Rep Invite: Engaging a developer or bringing an outside expert in to assist with a support session usually means disconnecting from the customer and calling back later. It also usually means using their support tool. With Rep Invite, your support team can collaborate with any expert to resolve incidents, even if the experts have never used Bomgar.
  • Session Recording: With session recording in Bomgar, you can track every action by your vendors within a remote support session, including who is controlling the mouse and keyboard at any given time during the support session. All recordings are stored for 90 days on the Bomgar appliance in a raw format and are converted to FLV (Flash) when viewed or downloaded. In addition, you can export or store support session videos in external databases.
  • Monitoring & Reporting: Bomgar enables you to monitor all remote support sessions in real time, including those by external vendors. Administrators can transfer sessions and join sessions as needed.
When getting support from a vendor, such as our payroll system provider, the traditional approach was for them to ask us to connect to a WebEx or some other third-party tool. We take a security risk when giving someone outside our network access to our environment. Now, we make them log in with Bomgar, and I can control what they can and can’t do and know that their application will uninstall whenever the session is closed. This is another huge advantage.
Mike Castillo, Director of Network Infrastructure
Eat’n Park Hospitality Group

Used by Thousands of Support Organizations Worldwide

Bomgar is the top remote support choice for support organizations large and small, including:

  • 20 of the Fortune 50
  • 6 of the top 10 Worldwide Hotel Groups
  • 7 of the 20 Fortune 500 Commercial Banks
  • 12 of the 15 Departments of the Federal Executive Branch
The logging capabilities of Bomgar will put us in a much more prepared position for audits. Having the extensive details of each remote session available right when you need them will not only streamline the process, but save us time and energy.
Vojta Borovian, Information Systems Manager at Kelly-Moore Paints

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