Just like end-users and customers, your IT infrastructure requires constant support. However, unlike your user base, your back-office IT systems, applications, and equipment don't just work from 9 to 5.
Whether you are supporting Linux web servers, Windows application servers, Unix mainframes, or Cisco networking hardware, you know that uptime is measured in months, but downtime is measured in dollars.
Bomgar offers a solution for supporting your IT infrastructure remotely that combines the on-premise, unattended access model of legacy remote control tools with the web-enabled architecture of end-user remote support solutions. Bomgar's secure appliance is installed in your DMZ and integrated into your environment, enabling you to control access through your user directory and audit every remote access session.
Bomgar is the top remote support choice for large, security-conscious organizations, including:
“Implementation of Bomgar was fairly straightforward compared to other solutions we’ve used. When you’ve got 5,000+ support reps in different countries, a unified remote support toolset is extremely powerful.”
“Beyond the service desk, we also have PC support, systems support for hardware, servers and anything else in our data center. The Bomgar solution makes it possible for our support teams to share remote support sessions and collaborate with each other to quickly troubleshoot issues.”