Remote Vendor Access

Manage, empower, and audit third-party vendors and IT support services companies with privileged access to your corporate network.

Vendor Access Management for Security & Compliance

Enforcing security policies and access controls for employees, external IT service providers, and vendors can be challenging. When individuals have privileged access to systems on your network, you need to ensure those accounts are managed in a secure, auditable way.

With Bomgar, you can give third-party IT vendors secure remote access to all of the systems and devices on your network. Bomgar addresses many crucial IT security requirements of industry regulations, such as PCI DSS and HIPAA. Granular permissions, SSL encryption, and detailed audit reports guard every support session.

  • Create policy templates to manage permissions
  • Define which systems may be accessed and when 
  • Enable internal and external IT to support your sytems
  • Track and report on privileged accounts

63% of Breaches Linked to a Third-Party Component of IT Administration

According to the Trustwave 2013 Global Security Report, "63% of the 450 data breaches studied were linked to a third-party component of IT system administration."  This is because most current products for third-party remote access don’t offer granular security settings or provide a comprehensive audit trail. Bomgar helps you lock down third party vendor access, improving your network security and compliance. 

We have numerous vendors that need access to their business systems 24/7 to update them and keep them running. We wanted to make sure that these vendors could remotely access their systems without a lot of difficulty, but at the same time, we wanted the ability to control and monitor access. With Bomgar’s Embassy feature, we were able to do just that. Bomgar was the only solution that met all of our requirements, particularly when it came to security.
Stephen Hey, Manager of Technology Infrastructure & Security, 9/11 Memorial

Use Bomgar for IT Vendor Access Management

Bomgar lets you empower your IT service providers and vendors without compromising security. Here are just some of the ways. 

Embassy – a Passport to your Network

Bomgar’s Embassy feature is a way to provide secure, auditable, cross-platform remote access to third parties who need regular access your systems. Create an Embassy for every vendor or IT support services company, and granularly control what each can access. 

Call in the Experts with Rep Invite

Engaging a developer or bringing an outside expert in to assist with a support session usually means disconnecting from the customer and calling back later. It also usually means using the vendor's support tool. With Rep Invite, your internal team can collaborate with any expert to resolve incidents, even if the experts have never used Bomgar.

Capture Every Activity with Session Recording

Bomgar's session recording captures videos of every action performed within a remote support session, including who is controlling the mouse and keyboard at any given time during the support session.  

Guard Network Security with Monitoring & Reporting

Bomgar enables you to monitor and report on all remote support sessions in real time, including those by external vendors. Administrators can transfer sessions and join sessions as needed.

The logging capabilities of Bomgar will put us in a much more prepared position for audits. Having the extensive details of each remote session available right when you need them will not only streamline the process, but save us time and energy.
Vojta Borovian, Information Systems Manager at Kelly-Moore Paints

5 Best Practices for Managing Remote IT Vendors on Corporate Networks

Today’s news is filled with data breach stories that stem from security gaps introduced by third-party IT vendors. This isn’t surprising.

The 2013 Trustwave Global Security Report found, “63% of the 450 data breaches studied were linked to a third-party component of IT system administration.” That means a third party IT vendor introduced security deficiencies that were easily exploited by hackers.

Download this brief pdf outlining five IT vendor management best practices and policies you can implement to secure your interactions with IT vendors.

Download PDF

When getting support from a vendor, such as our payroll system provider, the traditional approach was for them to ask us to connect to a WebEx or some other third-party tool. We take a security risk when giving someone outside our network access to our environment. Now, we make them log in with Bomgar, and I can control what they can and can’t do and know that their application will uninstall whenever the session is closed. This is another huge advantage.
Mike Castillo, Director of Network Infrastructure
Eat’n Park Hospitality Group

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(For more information about how third-party IT vendors were linked to data breaches, download the Trustwave 2013 Global Security Report. For more information about PCI DSS, visit PCI SSC Data Security Standards Overview.)