Because of their geographically distributed nature and limited interfaces, kiosks and point of sale (POS) systems present unique challenges for technology support organizations. Many of these systems are unattended and based in remote locations, separated from the organization’s main network by a local firewall. Even if an end-user is present at the terminal, he or she is often unable to assist the tech support rep in gaining remote access due to restrictions on certain types of interaction or lack of technical knowledge.
In addition to these challenges, hackers are ramping up their efforts to steal payment card data by gaining unauthorized access to point-of-sale (POS) systems, which are viewed as easy targets.
According to a recent Visa Security Alert: “Insecure remote access continues to be the most frequent attack method used by intruders to gain access to a merchant’s point-of-sale (POS) environment.” Unfortunately, many companies don’t even realize their support teams or vendors are using outdated, unsecured remote access tools, leaving the door wide open to hackers.
“Retailers are often prime targets for criminal groups exploiting weak, guessable, or default credentials via third-party remote access services to POS systems.”
The 2012 Data Breach Investigations Report (DBIR) Industry Snapshot: Retail by the Verizon Business RISK Team
Bomgar’s unique, appliance-based remote support solution allows you to remotely access and fix nearly any POS terminal or kiosk, anywhere, while keeping sensitive data and system access behind your own secure firewall. Bomgar provides easy, scalable access to hundreds or thousands of systems, and can be configured either to require the user to initiate the support session or to enable access completely without the user's involvement. Bomgar's industry-leading security ensures that sensitive data stays secure. And with Bomgar's concurrent licensing - based on the number of technicians, not the number of systems - you can have access to all of your systems without wasting money on unused licenses.
Bomgar is the top remote support choice for large, security-conscious organizations, including:
“What I really liked was that Bomgar provided us with a centralized remote support solution that worked with all of the systems in our environment. All of our field systems could be accessed using Bomgar, and the solution offered a portal where we send our users for support. For us, it was an instant win.”
"As a retail vendor using point-of-sale (POS) systems, staying inside the lines of PCI regulations can quickly and easily become an obstacle. Now that we've deployed Bomgar, we can securely access and fix those remote systems without the worry of compromising confidential information of our own or our customers."